CRM Lead Engineer

Client: ARLO

Title: CRM Lead Engineer

Location: Latin America

Work Mode: 100% Remote

Duration: 6-12 months to begin with possibility of extension

Position Overview

We are seeking a skilled CRM Engineer to design, implement, and optimize CRM solutions that enhance customer engagement and operational efficiency. The ideal candidate will have hands-on expertise with at least one leading CRM platform (Salesforce, Zendesk, Kustomer, Zoho, or similar), strong programming skills in Python and Java microservices, and solid experience with cloud services (AWS or GCP).

As a CRM Engineer, you will be responsible for building and integrating CRM systems, developing APIs and backend services, and ensuring scalable, secure, and reliable solutions.

Key Responsibilities

CRM Development & Implementation

• Implement, customize, and optimize CRM platforms (Salesforce, Zendesk, Kustomer, Zoho, or other populer).
• Participate in implementing new CRM systems or migrating from legacy solutions.
• Build integrations between CRM and internal/external applications.
• Configure CRM workflows, data models, and automation processes to improve usability and efficiency.

Software Engineering

• Design and develop backend services and microservices using Java and Python.
• Build APIs and connectors to integrate CRM with third-party platforms.
• Write high-quality, maintainable, and secure code following best practices.
• Contribute to CI/CD pipelines, automated testing, and deployment processes.

Cloud & Infrastructure

• Develop and deploy cloud-native applications using AWS (DynamoDB, SQS, SNS, Lambda, API Gateway) or GCP equivalents.
• Monitor, troubleshoot, and optimize performance of CRM-related services.
• Collaborate with DevOps teams to support scalability, automation, and observability.

Collaboration & Support

• Work closely with product managers, business analysts, and stakeholders to understand requirements and translate them into technical solutions.
• Provide ongoing support, bug fixes, and enhancements for CRM and related services.
• Document solutions, APIs, and workflows for future reference and scalability.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• 4–7 years of experience in software engineering with hands-on CRM development.
• Experience with at least one CRM platform (Salesforce, Zendesk, Kustomer, Zoho, or similar).
• Strong programming skills in Python and Java, with knowledge of microservices architecture.
• Proficiency with cloud platforms (AWS or GCP) and services like DynamoDB, SNS, SQS, Lambdas, Pub/Sub, Cloud Functions, etc.
• Solid understanding of system design, APIs, and data modeling.
• Strong problem-solving and debugging skills.

Preferred Qualifications

• CRM certifications (Salesforce Admin/Developer, Zendesk Admin, etc.).
• Experience with CRM migration or greenfield implementation projects.
• understading with microservices architecture.

Knowledge of Agile/Scrum methodologies and DevOps practices.