Performance & People Operations Specialist (Performance Management)

Job Title: Performance & People Operations Specialist (Performance Management)

Location: Lagos, Nigeria (On-site / Hybrid optional)

Department: People / HR

Reporting to: HR Manager / Head of People

Employment Type: Full-time

Role Summary: You will own and run the company's performance management cycle end-to-end—goal setting, ongoing feedback, reviews, calibration, and performance improvement plans—ensuring consistency, fairness, and measurable impact. You will partner closely with managers and leadership to strengthen execution, accountability, and employee growth.

Key Responsibilities

• Design & Improve the Performance Framework
• Develop and maintain performance processes: OKR/KPI goal setting, monthly/quarterly check-ins, mid-year and year-end reviews, and calibration
• Define rating scales, evaluation guidelines, competency/behavior standards, and performance levels
• Run calibration sessions to ensure fairness, consistency, and auditability
• Operate & Drive the Performance Cycle
• Ensure departments complete goal cascading, 1:1 feedback, reviews, and improvement plans (PIP) on schedule
• Coach managers on performance conversations, feedback techniques, documentation standards, and review best practices
• Track cycle progress and key metrics; provide insights and recommendations to leadership
• Performance Outcomes & People Decisions
• Support linkage of performance outcomes to compensation review, promotions, rewards, development plans, and role changes
• Facilitate talent reviews (e.g., 9-box), identify high potentials and critical roles, and support succession recommendations
• Support employee relations and disciplinary processes with proper documentation and fair, compliant record-keeping
• People Data & HR Systems (HRIS)
• Maintain accurate performance records, approvals, and secure documentation
• Use HRIS/Excel/Sheets for analysis (distribution, trends, department comparisons) to inform decisions
• Handle data in line with Nigeria's data protection requirements (NDPR), ensuring confidentiality and access control
• Learning & Organizational Development Support (Nice-to-have)
• Deliver manager enablement sessions: performance coaching, feedback, conflict management, goal management
• Support Individual Development Plans (IDPs) and capability-building initiatives

Requirements

• Bachelor's degree in HR, Business Administration, Psychology, Statistics, or related fields preferred
• 3–5+ years of HR experience, with at least 2 years in performance management/HRBP/talent development
• Solid knowledge of performance practices: KPI/OKR, 360 feedback, PIP, calibration, and talent review (9-box)
• Strong Excel/Google Sheets skills (pivot tables, functions, analysis); HRIS experience preferred
• Excellent stakeholder management and communication; able to influence managers and drive deadlines
• Familiarity with Nigeria labour practices, disciplinary and grievance processes is an advantage
• Certifications are a plus: CIPM (Nigeria), SHRM, HRCI, etc.

Competencies

• Data-driven thinking and structured problem solving
• Integrity, fairness, and strong documentation discipline
• Influence and collaboration across teams
• Confidentiality and professional ethics
• High execution speed and reliability during cycle peaks

Success Metrics (Examples)

• ≥ 95% on-time completion of performance cycles
• 1:1/check-in coverage and quality; PIP completion and improvement rate
• Healthy performance distribution and completed calibrations
• Manager satisfaction with process and support
• Data accuracy and compliance with zero major incidents

What We Offer

• Competitive salary and performance-based incentives
• Health insurance and allowances (transport, meal, etc. per policy)
• Learning & certification support (CIPM/SHRM, etc.)
• Clear growth path and exposure to leadership

Job Type: Full-time