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Receptionist

2 weeks ago

Abuja, FCT, Nigeria Universal Human Resource Consult Full time
  • The Receptionist is the hotel's first point of contact, responsible for delivering warm, professional, and efficient service.
  • The role manages guest check-ins and check-outs, handles reservations, provides information, and ensures guest satisfaction throughout their stay.

Key Responsibilities

  • Welcome guests warmly and professionally upon arrival.
  • Handle check-in and check-out processes efficiently.
  • Assist guests with inquiries, complaints, or requests promptly.
  • Provide accurate information about hotel services, amenities, and local attractions.
  • Maintain a high level of customer service and hospitality at all times.
  • Manage room reservations, cancellations, and modifications.
  • Ensure accurate posting of room charges, payments, and deposits.
  • Keep track of room availability and update the system accordingly.
  • Coordinate with housekeeping and maintenance on room status and guest needs.
  • Answer and route phone calls professionally.
  • Respond to emails, messages, and walk-in inquiries.
  • Maintain neat and organized front desk records and documentation.
  • Receive and distribute mail, packages, and messages for guests.
  • Handle cash, POS transactions, and card payments accurately.
  • Balance cash drawers and prepare shift reports.
  • Ensure proper billing, invoicing, and posting of charges.
  • Adhere to hotel policies, procedures, and security guidelines.
  • Maintain confidentiality of guest information.
  • Report suspicious activity or safety concerns immediately.

Requirements & Qualifications

Education & Experience

  • HND / Bachelor's Degree in Hospitality, Business, or related fields.
  • Minimum of 2 years of experience as a receptionist or front desk officer (hotel experience preferred).
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and hotel PMS (Opera, Cloudbeds, etc.).
  • Excellent customer service and problem-solving abilities.
  • Good grooming, professional appearance, and positive attitude.
  • Ability to multitask and work under pressure.
  • Strong organizational and time-management skills.
  • Basic cash handling and administrative skills.

Other Requirements:

  • Willingness to work in shifts, including weekends and holidays.
  • Friendly, approachable, and guest-focused personality.

Salary

N150,000 Monthly.

Method of Application

Interested and qualified candidates should send their CVs in PDF format the Job Position as the subject of the mail.