Head, Service Assurance
2 weeks ago
Lagos, Nigeria
Polaris Bank Limited
Full-time
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Job Purpose
To drive service quality assurance initiatives, monitor
performance metrics, and ensure continuous improvement of IT service delivery.
Key Responsibilities
- Monitor
SLA performance and service quality metrics.
- Lead
incident and problem management reviews.
- Develop
service improvement initiatives.
- Oversee
workload automation and process optimization.
- Produce
service performance reports for management.
Requirements
Qualifications
- Bachelor's
Degree in Computer Science, Information Systems, Information Technology,
or related discipline.
Experience
- Minimum
of 7 years' relevant experience in IT Operations, Service
Management, or Service Assurance.
Certifications
- ITIL
Expert
- Lean
Six Sigma
- COBIT