Head, Service Assurance

2 weeks ago

Lagos, Nigeria Polaris Bank Limited Full-time

Job Purpose

To drive service quality assurance initiatives, monitor performance metrics, and ensure continuous improvement of IT service delivery.

Key Responsibilities

  • Monitor SLA performance and service quality metrics.
  • Lead incident and problem management reviews.
  • Develop service improvement initiatives.
  • Oversee workload automation and process optimization.
  • Produce service performance reports for management.


Requirements

Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related discipline.

Experience

  • Minimum of 7 years' relevant experience in IT Operations, Service Management, or Service Assurance.

Certifications

  • ITIL Expert
  • Lean Six Sigma
  • COBIT