Client Success Manager

6 days ago
, 00, Nigeria Pathfinder Consulting Full-time
WE’RE HIRING: CLIENT SUCCESS MANAGER At Pathfinder Consulting , people come to us at important turning points in their careers, businesses, education and immigration journeys. We are looking for an exceptional Client Success Manager who can make every client feel supported, informed and confidently guided from the moment they join us until their engagement is successfully completed. This is not just a customer service role . We need someone who can own relationships, solve problems, coordinate people, use technology intelligently and make sure nothing falls through the cracks. WHAT YOU’LL OWN
- Client onboarding and the complete client journey
- Regular follow-ups, progress tracking and accountability
- Coordinating clients with coaches, consultants, advisors and internal teams
- Managing client enquiries, expectations, escalations and difficult conversations
- Ensuring deliverables, appointments and milestones happen on time
- Maintaining accurate CRM records, client notes and documentation
- Monitoring client satisfaction, retention and overall experience
- Identifying clients who need intervention before problems escalate
- Supporting renewals, referrals, upgrades and relevant additional services
- Preparing client-success reports, dashboards and performance insights
- Building SOPs and improving client-management processes
- Using AI and business automation to improve follow-ups, reminders, reporting, communication and workflow efficiency THE PERSON WE WANT You are:
- Highly organised and exceptionally good with people
- Warm and empathetic, but also firm and accountable
- A strong communicator who can manage different personalities professionally
- Comfortable handling multiple clients and priorities simultaneously
- Proactive. You do not wait for a client to complain before taking action
- Able to work across Career, Immigration, Admissions, Business and Operations teams
- Confident using CRM systems, AI tools, automation platforms and digital work-management tools
- Data-driven enough to track what is working, what is delayed and where clients are at risk
- Someone who takes ownership and follows through Experience in client success, customer experience, account management, relationship management or service operations is strongly preferred. Experience working with remote teams or fast-paced professional services businesses is an advantage. WHAT SUCCESS LOOKS LIKE AT PATHFINDER Clients do not have to chase us. Internal teams know exactly what is happening. Problems are identified early. Follow-ups are consistent. Records are accurate. And every client feels that someone is genuinely responsible for helping them move forward.

Location:
 Nigeria Compensation: Competitive Send your CV to hr@mypathfinderconsulting.com Email Subject: Client Success Manager Application Pathfinder Consulting
- *We do not just deliver services. We build experiences that move people forward.*

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