chat jobs in Lagos

We are seeking a proactive and customer-focused Chat Support Representative to assist customers through live chat and digital communication channels. The ideal candidate has excellent written communication skills, strong attention to detail, and the ability to handle multiple conversations while providing fast, accurate, and professional...

*Swift Consulting** is a professional services firm specializing in Education Consulting, Human Resource Management, and Management Consulting. We connect top talent with leading organizations across industries. *Role:* Customer Service Officer *Location:* Ogudu, Lagos *Job Summary:* We are seeking a professional, friendly, and customer-focused...

DescriptionJob SummaryCatilas Resources Limited on behalf of our client, a leading commercial Bank in Nigeria Bank seeks to hire highly motivated Contact Center Agent. The ideal candidate will be confident, target-driven, customer-centric, and possess a proven track record in customer support. Responsibilities for this role include:Inbound Customer...

 Job Description: Position Overview: We are seeking five (5) skilled Real-Time Engineers with deep expertise in Erlang, Elixir, and the Phoenix framework. The ideal candidates will have a strong background in algorithm development and real-time systems. These engineers will be responsible for building and maintaining a robust...

Customer Service Representative — Atlantic HubLocation: Eko Atlantic City, Lagos, Nigeria (Remote-first with hybrid option)Department: Customer ExperienceReports to: Customer Experience ManagerSalary: Competitive (GBP)Contract: Full-time and Part-time, PermanentPositions Available: 12Experience Level: Entry-level — no experience requiredAbout the...

Company DescriptionAmaranth Groups is a full service human resources and payroll consulting firm that partners with clients to find solutions for human resource challenges. Specialized services include Human Resources ConsultingJob DescriptionThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting...

DescriptionWe’re looking for a Product Manager to own the Customer Support product experience end-to-end. You’ll define the vision, roadmap, and execution for support tools and processes that improve resolution time, customer satisfaction, and operational efficiency across app, web, and contact centre channels.Key ResponsibilitiesDefine and execute the...

Job Overview: Our mission is to make banking free across Africa, empowering our customers to control their financial lives by ensuring financial services are affordable, efficient, and widely available. We are pursuing a once-in-a-generation opportunity to revolutionize financial services in Africa—lowering the cost and increasing the reach of banking...

Summary:The Customer Service Representative plays a vital role in delivering exceptional customer experiences by serving as the primary point of contact across multiple channels. This position is essential for maintaining customer satisfaction, resolving inquiries promptly, and ensuring seamless communication between clients and internal teams. With a focus...

We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional...

Job Overview:We are seeking a skilled and customer-focused IT Technical Support Representative to join our remote team. In this role, you will play a critical part in supporting end users, resolving technical issues, and ensuring a smooth user experience across a range of hardware and software platforms. You will be the first line of technical assistance,...

About the Role:We are looking for a Virtual Customer Interaction Analyst to evaluate and provide insights on how businesses communicate with customers across digital platforms. Your feedback will help companies improve engagement, clarity, and overall customer satisfaction. This is a remote and flexible opportunity with earnings based on completed...

About ClipboardOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of...

Company: XGI GroupSector: IT – InternetContract: ContractExperience Level: 2-3 yearsEducation minimum: BachelorsSalary: 60K base plus commission Location: LagosSubmission: Within one week Company: A conglomerate in the Digital Marketing and System Development field is looking to bring in a talented individual to grow the business. The company offers a...

Position Overview: The Customer Engagement Specialist will play a pivotal role in ensuring the smooth operation of customer outreach and relationship management. This role combines lead generation, customer service, and scheduling to help streamline and optimize client interactions. The ideal candidate will be responsible for following up on leads, warming...

Role OverviewWe’re hiring Telesales Team Leads for our Customer Retention team in Nigeria, covering both our Inbound and Outbound functions. Every conversation your team has determines whether a customer stays in a financial product that’s genuinely changing how they live and work.About M-KOPAM-KOPA has extended over $2 billion in credit to 10 million...

Objective & Summary Your primary responsibility will be to provide technical assistance and support to our customers, ensuring their satisfaction and successful use of our products or services. You will serve as a bridge between our customers and our technical teams, helping to troubleshoot and resolve technical issues while maintaining excellent...

Job Title: Customer Service Officer Location: Remote Reports To: VP Operations/VP People Operations Company: ACR Consulting Ltd. About ACR Consulting Ltd. ACR Consulting Ltd. is a leading business development and franchising consulting firm committed to helping businesses in Africa and the Caribbean achieve sustainable growth...

DescriptionWho we areWe’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding...

Key Responsibilities  Prioritize features that enhance luxury UX (e.g., virtual appointments, AR try-on, curated collections).  Benchmark against competitors (e.g., Moda Operandi, Farfetch) and innovate beyond industry standards.  Analyse user behaviour (Hotjar, Google Analytics) to identify friction points in high-value customer...