complaint feedback

Company DescriptionOur client is a visionary healthcare management organisation at the forefront of modernizing and elevating secondary healthcare delivery in Imo State, Nigeria. Recently reconstituted to enhance operational efficiency and administrative excellence, this dynamic institution is committed to ensuring that residents across the state have access...

Role Summary – Customer Service Relations The Customer Service Relations role is responsible for ensuring customers receive exceptional support, timely assistance, and a positive overall experience with the company. This position serves as the primary point of contact for customer inquiries, complaints, and feedback. The role focuses on building trust,...

Customer Service & Guest ExperienceAre you a customer-focused professional with strong communication skills and a passion for delivering excellent customer experiences? Do you thrive in fast-paced environments and enjoy helping customers, resolving issues, and ensuring every guest has a smooth experience?Our client is seeking a Operations & Customer...

key responsibilities 1. Front Office & Customer Service Management - Receive and attend to clients, visitors, and phone inquiries professionally, maintain front desk, and ensure excellent customer experience. 2. Communication & Correspondence* - Handle incoming/outgoing mails, emails, WhatsApp enquiries, and draft official letters, memos, and responses to...

Location: Lagos state Employment Type: Full-time Responsibilities Compile and profile names of individuals/companies Prepare and submit business proposals to identified Companies Facilitate meetings for presenting products and services Facilitate conversion of prospects including follow up of individuals and organisations. Actively manage client...

Job Summary The Client Relations Officer will be responsible for building and maintaining positive relationships with clients, responding to enquiries, addressing client concerns, and ensuring a high level of customer satisfaction. This is an entry-level position suitable for candidates with 0–2 years of experience who have good communication,...

Company: Swift Networks Location: Lagos Island and environs, Lagos, Nigeria Workplace type: On-site Employment type: Full-time Salary: ₦120,000 net monthly About Swift NetworksSwift Networks is an indigenous Internet Service Provider with outlets across Lagos State. We provide high-speed internet, telephony, and IP-VPN services to residential and...

Care Liaison Officer (CLO) Location: Victoria Island (VI), Lagos Industry: Healthcare Salary: ₦200,000 (Monthly) Experience: Minimum of 3 years Employment Type: Full-time Job Purpose The Care Liaison Officer (CLO) serves as the primary link between patients, clinical teams, and hospital administration, ensuring a smooth, respectful, and well-coordinated...

We are looking for a dynamic professional who can build strong customer relationships, manage client communications, enhance customer experience, and represent the organisation professionally across various communication channels.The successful candidate will serve as a key link between the organisation and its customers, clients, and stakeholders,...

1. Background Direct Broadband and Mobile Limited provides broadband internet and mobile communication services to individuals, SMEs, and corporates. As customer satisfaction is central to the company’s success, Customer Service Representatives will serve as the first point of contact, ensuring efficient support, timely resolution of issues, and...

Job Summary:We are seeking a highly skilled and customer-focused Customer Success Officer to join our team. The successful candidate will be responsible for ensuring customer satisfaction, driving adoption and retention, and identifying opportunities to upsell and cross-sell our products or services.Job Responsibilities:Identify sales opportunities and...

Job SummaryThe MEAL Associate will support data collection, management, analysis, reporting, and learning across organizational programs and projects, ensuring reliable evidence is generated to measure results, inform decision-making, strengthen accountability, and improve program effectiveness.Key ResponsibilitiesSupport the collection, verification, and...

Job Description Role Summary:The Sales & Customer Relations Associate plays a key frontline role in connecting SUBA Capital with the community. You will be responsible for building trusted customer relationships, collecting and remitting savings and investment contributions, selling SUBA Capital’s savings and micro-investment services, disbursing approved...

Summary: The Customer Relations Officer plays a vital role in delivering exceptional service experiences by managing end-to-end customer interactions. This position ensures seamless communication from initial inquiry through to service delivery, with a focus on maintaining high service standards and driving customer satisfaction. The Officer serves as the...

DescriptionThe Operations Coordinator supports all Operations Officers in the Unit for smooth running of the day-to-day operations and an exceptional client service to ensure proper execution of the pest managementservices as per Boecker® standards.JOB RESPONSIBILITIESBoecker® Operations Coordinator is held accountable for the below job...

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting...

Summary:The Customer Service Representative plays a vital role in delivering exceptional customer experiences by serving as the primary point of contact across multiple channels. This position is essential for maintaining customer satisfaction, resolving inquiries promptly, and ensuring seamless communication between clients and internal teams. With a focus...

Job SummaryThe Customer Service Intern will support the Customer Service team in delivering exceptional service to customers by responding to inquiries, resolving basic issues, maintaining accurate records, and ensuring a positive customer experience. This role offers practical exposure to customer relationship management, communication, and service delivery...

Job brief:We’re looking for an energetic sales representative to actively seek out and engage customer prospects. You will provide appropriate solutions for every customer in order to drive revenue growth, and add new customers.Responsibilities:Demo and sell products to existing and prospective customersEstablish and maintain positive business and...

Job briefWe are looking for a customer-oriented service representative.What does a Customer Service Representative do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are...