customer experience

Client Reception and Interaction: ●  Greet clients and visitors with a friendly demeanor.●  Answer and direct phone calls, emails, and inquiries promptly.●  Provide information about travel services, packages, and promotions.●  Assist clients with bookings, cancellations, and modifications. Administrative Support:●  Manage the front desk and...

Company DescriptionAbout UsAccess to reliable, modern, and affordable energy is a basic human right. Yet over 3 billion people in Africa and Asia still don’t have it, with women the most negatively impacted. When communities get electricity, incredible things can happen. That’s where Husk Power comes in. We generate and distribute renewable electricity...

About us Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest growing fintech, trusted by over 10 million business and individual accounts, processing billions of Naira’s in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. About this role The CX Researcher is responsible for conducting...

Key RespnsibilityDevelop and implement the organization's customer experience strategy. Design and optimize end-to-end customer journeys, from onboarding to renewal.Lead customer retention, adoption, and loyalty initiatives.Establish Voice of Customer (VoC) programs and leverage customer insights to drive improvements.Monitor customer satisfaction, service...

Company DescriptionWe at Konga .com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want.(mobiles, consumer electronics, beauty supplies, etc.) delivered  to thier doorstep in Nigeria.Job DescriptionReceives customers' requests by telephone or mail,...

About Us We are a fast paced, venture backed startup, our mission is to empower African students to make the best decision about their education and their future. Our products are used by students, secondary schools and higher education institutions spanning four different continents. The education sector is undergoing rapid change, and with an increasing...

Our client is telecommunication company in Nigerian.   Job Summary The Customer Service Representative will be the first point of contact for subscribers. The primary goal is to deliver excellent service by resolving customer inquiries, managing account subscriptions, troubleshooting basic technical issues, and ensuring a positive customer...

Role SummaryThe Customer Experience and Health Communications Associate supports patient engagement and delivers exceptional customer service across the pharmacy’s digital and communication channels. The role is responsible for responding to patient enquiries, coordinating order follow-ups, supporting health education initiatives, and maintaining accurate...

JOB DESCRIPTION We are looking for a Customer Experience Specialist to join our customer experience team at Bundle. Bundle's customer experience team is responsible for assuring a fun, fast, responsive and result-driven customer experience for all our Bundlers. We work in shifts and use Intercom to attend to all customers who try to reach us mostly in...

Description Reports To: Manager - Business Planning Analysis and Reporting Division: Customer Relations & Experience   Mission: To Analyze large datasets to develop and maintain predictive analytics solutions, generating customer insights, enhancing customer experience, and ensuring effective system support and model...

Description Reports To: Manager - Customer Operations Walk In Port Harcourt Division: Customer Relations and Experience Mission: Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location. Description: Market MTN products and...

Reports To: Manager - Customer Operations Walk In Port Harcourt Division: Customer Relations and Experience Mission: > * Contribute to the sustenance of the MTN brand by providing high-quality > customer care to all MTN’s customers through assigned media or within a > designated location. Description: > * Market MTN products and services to...

DescriptionFairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.In alignment with its vision,...

About the Role:We are looking for Experience Evaluation Specialists to provide valuable insights that help brands enhance their products, services, and customer experiences. Your observations and feedback will play a key role in shaping how businesses interact with their audiences.This is a flexible, remote role where you can participate in research...

About the Role:We are seeking Human Experience Researchers to study how people interact with products, services, and digital platforms. Your insights will help businesses enhance customer satisfaction, improve usability, and create more meaningful experiences.This is a remote, flexible opportunity where you can participate in research projects at your...

About the Role:We are seeking Digital Experience Analysts to provide valuable insights that help companies optimize their websites, mobile apps, and online platforms. Your feedback will play a key role in enhancing user experience, accessibility, and digital engagement.This is a flexible, remote opportunity where you can participate in research projects on...

Company DescriptionAt GIGL we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.We are expanding rapidly with scores of local branches in Nigeria, Ghana and United States of America with a wide robust global network providing...

Role Summary The prospective job holder is responsible for ensuring smooth and efficient front desk operations by adhering to transaction processes and policies. This includes processing transactions such as selling subscriptions and products, addressing basic customer inquiries, and resolving member account issues. The MEO also serves as an account...

We are seeking smart, energetic, and customer-focused individuals to join our team as Sales & Client Experience Associates. This opportunity is ideal for NYSC corps member, fresh graduates and candidates with 1–2 years of experience looking to build a career in sales, customer engagement, and business growth.RequirementsMinimum of OND/HND/B.Sc in any...

Job Title: Customer Service Representative Location: Remote About Nebulon Dynamics At Nebulon Dynamics Limited, we are revolutionizing civil engineering through innovation, sustainability, and precision. As a leader in the industry, we are committed to delivering solutions that not only meet but exceed the expectations of our clients. Customer...