customer experience analysis jobs in Lagos

About ClipboardOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of...

Research Design & Execution: Design and execute qualitative research methods including in-depth interviews (IDIs), usability testing, concept testing, ethnographic studies, diary studies, and focus groups. Lead the design and execution of complex, multi-method research projects with minimal supervision. Develop comprehensive research plans, discussion...

About us Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest growing fintech, trusted by over 10 million business and individual accounts, processing billions of Naira’s in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. About this role The CX Researcher is responsible for conducting...

Company DescriptionWe at Konga .com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want.(mobiles, consumer electronics, beauty supplies, etc.) delivered  to thier doorstep in Nigeria.Job DescriptionReceives customers' requests by telephone or mail,...

About Us We are a fast paced, venture backed startup, our mission is to empower African students to make the best decision about their education and their future. Our products are used by students, secondary schools and higher education institutions spanning four different continents. The education sector is undergoing rapid change, and with an increasing...

Client Reception and Interaction: ●  Greet clients and visitors with a friendly demeanor.●  Answer and direct phone calls, emails, and inquiries promptly.●  Provide information about travel services, packages, and promotions.●  Assist clients with bookings, cancellations, and modifications. Administrative Support:●  Manage the front desk and...

Key RespnsibilityDevelop and implement the organization's customer experience strategy. Design and optimize end-to-end customer journeys, from onboarding to renewal.Lead customer retention, adoption, and loyalty initiatives.Establish Voice of Customer (VoC) programs and leverage customer insights to drive improvements.Monitor customer satisfaction, service...

Customer Service & Guest ExperienceAre you a customer-focused professional with strong communication skills and a passion for delivering excellent customer experiences? Do you thrive in fast-paced environments and enjoy helping customers, resolving issues, and ensuring every guest has a smooth experience?Our client is seeking a Operations & Customer...

DescriptionAbout the companyFairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment...

Role SummaryThe Customer Experience and Health Communications Associate supports patient engagement and delivers exceptional customer service across the pharmacy’s digital and communication channels. The role is responsible for responding to patient enquiries, coordinating order follow-ups, supporting health education initiatives, and maintaining accurate...

About Kryptr Kryptr is a Nigerian talent-readiness company helping young people move from education into meaningful work. We build programmes that give early-career talent real experience, not just theory. About the Kryptr Career Launchpad The Kryptr Career Launchpad is a free, six-week remote programme for graduates who want real work experience they can...

Company DescriptionOur client, a leading telecom tower operator in Nigeria is seeking to engage a  General Manager -Finance and Analysis who will  be responsible for analyses of financial performance, budgeting, planning and forecasting, project analysis, and investment appraisals. The Finance Manager is responsible for the financial administration for the...

DescriptionSummaryKuda, which means ‘love’ in Shona, is more than a fintech - it’s a movement to make financial services accessible, affordable, and truly rewarding for every African.Backed by over $100 million from some of the world’s most respected investors, we’re building a smarter alternative to traditional banking - offering seamless money...

DescriptionFairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.In alignment with its vision,...

Company DescriptionOur Client, a top insurance organisation in Nigeria is seeking to hire the services of an experienced strategy professional who will support the organisation with strategic initiatives that will aid the delivery of the commercial and regulatory obligations of the organization to its employees, customers and stakeholders.    Job...

Our Client Our client, an aviation company, seeks to employ a Financial Planning & Analysis Manager. Key Responsibilities: Lead the company-wide budgeting, forecasting, and strategic planning processes. Provide detailed variance analysis and insights into financial performance and KPIs. Collaborate with business units to ensure alignment...

Job Purpose To lead the financial planning & Analysis, budgeting, forecasting and multi-year financial models towards driving insightful and purposeful decision making and strategic business planning.  To ensure product pricing and optimization, menu mix reporting, group financial analysis, Investment appraisal, return on investments, and special...

About the Role:We are looking for Experience Evaluation Specialists to provide valuable insights that help brands enhance their products, services, and customer experiences. Your observations and feedback will play a key role in shaping how businesses interact with their audiences.This is a flexible, remote role where you can participate in research...

About the Role:We are seeking Human Experience Researchers to study how people interact with products, services, and digital platforms. Your insights will help businesses enhance customer satisfaction, improve usability, and create more meaningful experiences.This is a remote, flexible opportunity where you can participate in research projects at your...

Company DescriptionOur client, is a top firm in the real estate industry and is currently looking to engage the services of an Experienced Quantity Surveyor.Job DescriptionThe quantity surveyor manages all costs relating to building and civil engineering projects, from the initial calculations to the final figures. Surveyors seek to minimise the costs of a...