customer experience analyst

About ClipboardOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of...

Client Reception and Interaction: ●  Greet clients and visitors with a friendly demeanor.●  Answer and direct phone calls, emails, and inquiries promptly.●  Provide information about travel services, packages, and promotions.●  Assist clients with bookings, cancellations, and modifications. Administrative Support:●  Manage the front desk and...

Company DescriptionAbout UsAccess to reliable, modern, and affordable energy is a basic human right. Yet over 3 billion people in Africa and Asia still don’t have it, with women the most negatively impacted. When communities get electricity, incredible things can happen. That’s where Husk Power comes in. We generate and distribute renewable electricity...

About us Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest growing fintech, trusted by over 10 million business and individual accounts, processing billions of Naira’s in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. About this role The CX Researcher is responsible for conducting...

Company DescriptionWe at Konga .com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want.(mobiles, consumer electronics, beauty supplies, etc.) delivered  to thier doorstep in Nigeria.Job DescriptionReceives customers' requests by telephone or mail,...

Key RespnsibilityDevelop and implement the organization's customer experience strategy. Design and optimize end-to-end customer journeys, from onboarding to renewal.Lead customer retention, adoption, and loyalty initiatives.Establish Voice of Customer (VoC) programs and leverage customer insights to drive improvements.Monitor customer satisfaction, service...

About Us We are a fast paced, venture backed startup, our mission is to empower African students to make the best decision about their education and their future. Our products are used by students, secondary schools and higher education institutions spanning four different continents. The education sector is undergoing rapid change, and with an increasing...

Job SummaryThe Customer Experience Executive is responsible for ensuring customers have a seamless, positive, and consistent experience across all touchpoints with the company. This role focuses on customer satisfaction, retention, onboarding support, issue resolution, and continuous improvement of the customer journey within the tech environment.Key...

About the Role:We are seeking Digital Experience Analysts to provide valuable insights that help companies optimize their websites, mobile apps, and online platforms. Your feedback will play a key role in enhancing user experience, accessibility, and digital engagement.This is a flexible, remote opportunity where you can participate in research projects on...

Our client is telecommunication company in Nigerian.   Job Summary The Customer Service Representative will be the first point of contact for subscribers. The primary goal is to deliver excellent service by resolving customer inquiries, managing account subscriptions, troubleshooting basic technical issues, and ensuring a positive customer...

### **Job summary** The Customer Experience Officer is the first point of contact for customers. He/She is responsible for attending to customers’ enquiries and creating awareness of available products through various communication channels such as online chats, emails, phone calls, and social media platforms. Min Qualification: Degree Experience Level:...

### **Job summary** The Customer Experience Representative is responsible for ensuring that every Bioharb customer receives professional, respectful and timely support after interacting with or purchasing from the brand. Min Qualification: OND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8...

### **Job summary** Bioharb Global is seeking an experienced Customer Experience Manager to build, lead and continuously improve our customer-service and customer-experience function. Bioharb already operates at significant DTC scale, but we are now establishing a dedicated Customer Experience department separate from Sales. The successful candidate will be...

Client Relationship Management: Act as the first point of contact for clients, delivering prompt, professional, and personalized assistance regarding insurance policies, investment portfolios, and financial planning queries.Onboarding & Account Servicing: Guide new clients through onboarding, KYC verification, policy setup, fund allocation updates, premium...

Customer Service & Guest ExperienceAre you a customer-focused professional with strong communication skills and a passion for delivering excellent customer experiences? Do you thrive in fast-paced environments and enjoy helping customers, resolving issues, and ensuring every guest has a smooth experience?Our client is seeking a Operations & Customer...

**S** # **Customer Experience Design Lead** ## **SPIRO** Today New Lagos Full Time Shipping & Logistics Confidential ### **Share link** Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Experience Level: Senior level Experience Length: 5 years Language Requirement: English Working Hours: Full Time - 8 to 5 ###...

We are hiring a Customer Service Analyst to maintain a positive, empathetic, and professional attitude toward work and customers throughout various channels.Responsibilities:● Maintain and enhance customer satisfaction throughout the life-cycle of service desk interactions● Manage customer expectations e.g. defined in service level agreements●...

**Job Summary** : Design end-to-end customer journeys and experiences across every touchpoint – physical (swap stations), digital, and human – ensuring the experience is intentional, as the business scales. **Key Responsibilities** : 1. **Map and Design Customer Journeys across the lifecycle** - Collaboratively capture the as-is journeys across...

Location: Yaba, Lagos Salary: 150k GROSS Deadline: 17th of September, 2026. **ROLE SUMMARY** The customer experience/community manager is responsible for ensuring customers receive exceptional support throughout their journey with Friska Farms. The role involves onboarding new customers, conducting follow-ups, addressing inquiries and concerns,...

We are seeking an sharp and results-driven professional to drive client acquisition, maintain strong customer relationships, and increase brand awareness for our cleaning and drone cleaning services. The ideal candidate will identify new business opportunities, manage client accounts, and promote our range of cleaning solutions to...