customer experience analyst at flutterwave jobs in Lagos

About the Role:We are seeking Digital Experience Analysts to provide valuable insights that help companies optimize their websites, mobile apps, and online platforms. Your feedback will play a key role in enhancing user experience, accessibility, and digital engagement.This is a flexible, remote opportunity where you can participate in research projects on...

SummaryWe are seeking a proactive Customer Success Analyst dedicated to delivering outstanding client experiences. In this vital role, you will serve as the main liaison for our client base, guiding them through SunFi's financial products to ensure their satisfaction and long-term success. Your efforts will be essential in fostering strong, lasting...

About the Role:We are looking for a Virtual Customer Interaction Analyst to evaluate and provide insights on how businesses communicate with customers across digital platforms. Your feedback will help companies improve engagement, clarity, and overall customer satisfaction. This is a remote and flexible opportunity with earnings based on completed...

DescriptionFairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.In alignment with its vision,...

Job Title: KYC AnalystLocation: Lagos, NigeriaWork Style: HybridReporting to: Operations ManagerJob SummaryWe are seeking a detail-oriented and proactive KYC Analyst to join our team. As a KYC Analyst, you will play a critical role in ensuring compliance with regulatory requirements and mitigating financial crime risks within our neobank. You will work...

Position Overview: We are looking for a highly analytical and detail-driven Data Analyst to take ownership of managing, analyzing, and interpreting complex data sets to inform business decisions and optimize operational performance. The ideal candidate is proficient in tools such as Google Sheets and Power BI, and possesses a solid understanding of data...

Job Title: Operations Analyst Location: Victoria Island, Lagos Salary: 170 215k Experience: At least 3 years of experience. Job Overview: We are seeking a detail-oriented and proactive Operations Analyst to deliver standard business operations services, ensuring the retention of existing customers. The role involves incident resolution, problem...

Our goal: To be the dominant, digital-first wealth and asset management partner for the underserved African middle class and fast-growing African businesses. We empower over 3 million customers to build a savings and investment culture across different asset classes. Our customer base continues to expand and we are committed to ensuring that every...

Company DescriptionIbadan Electricity Distribution company (IBDEC) headquarters in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and Kwara as well as some parts of Kogi, Ekiti and NigerStates.We are an organization with focus on delivering excellent services to the customers and providing customer...

Company DescriptionLeadway Pensure PFA Limited (“Leadway Pensure”) was incorporated on the 25th day of August, 2004 as a Pension Fund Administrator in accordance with the provisions of the Pension Reform Act 2004. Formed by a consortium of three (3) major financial service companies, Leadway Pensure is one of the most capitalized PFA’s in Nigeria with...

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner. The Role: Flutterwave is seeking a...

Role: Business AnalystAs a Business Analyst, you will be required to understand and analyse existing processes and suggest improvements through process or product changes yielding better cost, speed, reliability or customer experience in City Logistics (CL) and Warehouse operations with high process quality.Your Responsibilities:Lead the yearly BBD...

DescriptionRole SummaryThe Card Product Analyst supports the development and optimization of card products by analyzing product performance, customer behavior, and financial metrics. The role provides insights that inform product strategy, pricing, and portfolio growth.Key ResponsibilitiesProduct Performance Analysis· Monitor card portfolio performance...

Role SummaryWe are seeking a detail-oriented and analytical Data Analyst to join our team. The ideal candidate will play a critical role in transforming data into actionable insights, optimizing business operations, and enhancing decision-making processes. This individual will work closely with cross-functional teams to support data-driven strategies that...

DescriptionKuda, which means ‘love’ in Shona, is more than a fintech - it’s a movement to make financial services accessible, affordable, and truly rewarding for every African.Backed by over $100 million from some of the world’s most respected investors, we’re building a smarter alternative to traditional banking - offering seamless money...

DescriptionData Analysis & ReportingAnalyze card portfolio data to identify trends, patterns, and performance insights Prepare regular reports on key metrics such as transaction volumes, spend, and card usage Support ad-hoc data requests from business teams Dashboard Development & MaintenanceDevelop and maintain dashboards using tools such as Power BI or...

DescriptionWho We Are:We're a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding...

DescriptionRenmoney is a microfinance bank focused on expanding access to financial services across Nigeria. We provide loans, savings, and payment solutions designed to work for everyday Nigerians. We are building a data-driven organization where insights, not assumptions, back decisions.Role OverviewWe are looking for a Business Analyst Intern who is...

DescriptionWho we areWe’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding...

Company DescriptionBlack cod Asset Management is currently seeking to hire an experienced Financial Analyst who can track and report the company’s financial performance against the business plan and analyze business performance and market conditions for optimum growth.Who We Are?At BlackCod Asset Management Ltd. we offer a range of lucrative opportunities...