customer experience associate jobs in Lagos

About Us We are a fast paced, venture backed startup, our mission is to empower African students to make the best decision about their education and their future. Our products are used by students, secondary schools and higher education institutions spanning four different continents. The education sector is undergoing rapid change, and with an increasing...

Client Reception and Interaction: ●  Greet clients and visitors with a friendly demeanor.●  Answer and direct phone calls, emails, and inquiries promptly.●  Provide information about travel services, packages, and promotions.●  Assist clients with bookings, cancellations, and modifications. Administrative Support:●  Manage the front desk and...

Role SummaryThe Customer Experience and Health Communications Associate supports patient engagement and delivers exceptional customer service across the pharmacy’s digital and communication channels. The role is responsible for responding to patient enquiries, coordinating order follow-ups, supporting health education initiatives, and maintaining accurate...

About ClipboardOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of...

About us Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest growing fintech, trusted by over 10 million business and individual accounts, processing billions of Naira’s in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. About this role The CX Researcher is responsible for conducting...

Company DescriptionWe at Konga .com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want.(mobiles, consumer electronics, beauty supplies, etc.) delivered  to thier doorstep in Nigeria.Job DescriptionReceives customers' requests by telephone or mail,...

Key RespnsibilityDevelop and implement the organization's customer experience strategy. Design and optimize end-to-end customer journeys, from onboarding to renewal.Lead customer retention, adoption, and loyalty initiatives.Establish Voice of Customer (VoC) programs and leverage customer insights to drive improvements.Monitor customer satisfaction, service...

We are seeking smart, energetic, and customer-focused individuals to join our team as Sales & Client Experience Associates. This opportunity is ideal for NYSC corps member, fresh graduates and candidates with 1–2 years of experience looking to build a career in sales, customer engagement, and business growth.RequirementsMinimum of OND/HND/B.Sc in any...

Customer Service & Guest ExperienceAre you a customer-focused professional with strong communication skills and a passion for delivering excellent customer experiences? Do you thrive in fast-paced environments and enjoy helping customers, resolving issues, and ensuring every guest has a smooth experience?Our client is seeking a Operations & Customer...

Summary:The Customer Success Associate is the trusted advocate and primary point of contact for customers, playing a critical role in driving satisfaction, retention, and long-term value. This position focuses on building meaningful relationships, proactively identifying customer needs, and ensuring seamless experiences across all touchpoints. By combining...

DescriptionAbout the companyFairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment...

We’re looking for a Customer Insights Associate to join our Customer Department.The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Associate, you will be responsible for executing a range of customer insights projects. You will capture the voice of our customers and agents by...

About Busha Since 2018, Busha has been a leader in digital currency exchange, offering trading options in cryptocurrencies like Bitcoin and Ethereum. Our mission is to build an open financial system characterized by innovation, efficiency, and user-friendliness. We value Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning in...

Mimmi Kasu is one of the fastest growing fashion brands in Africa. We are hiring an experienced Customer Success Associate to help us keep growing. You’ll be on the phone, managing email and chat, assisting customers with product and order status questions, as...

About Turaco It is existentially urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured in the world. Turaco is a high-growth, well-capitalised fintech start-up in Africa that brings a new...

Vacancy: Project Associate (with experience in Agricultural/Food, & Nutrition company) Location: Lagos, Nigeria About our client Our client is an Agricultural, Food, and Nutrition Consulting company. They have worked closely with the Food and Agro-Allied industries, particularly SMEs, and also supported various projects of International Development...

Job Overview: Our mission is to make banking free across Africa, empowering our customers to control their financial lives by ensuring financial services are affordable, efficient, and widely available. We are pursuing a once-in-a-generation opportunity to revolutionize financial services in Africa—lowering the cost and increasing the reach of banking...

DescriptionFairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.In alignment with its vision,...

Company DescriptionAt GIGL we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.We are expanding rapidly with scores of local branches in Nigeria, Ghana and United States of America with a wide robust global network providing...

About the Role:We are looking for Experience Evaluation Specialists to provide valuable insights that help brands enhance their products, services, and customer experiences. Your observations and feedback will play a key role in shaping how businesses interact with their audiences.This is a flexible, remote role where you can participate in research...