customer experience manager

Client Reception and Interaction: ●  Greet clients and visitors with a friendly demeanor.●  Answer and direct phone calls, emails, and inquiries promptly.●  Provide information about travel services, packages, and promotions.●  Assist clients with bookings, cancellations, and modifications. Administrative Support:●  Manage the front desk and...

Company DescriptionAbout UsAccess to reliable, modern, and affordable energy is a basic human right. Yet over 3 billion people in Africa and Asia still don’t have it, with women the most negatively impacted. When communities get electricity, incredible things can happen. That’s where Husk Power comes in. We generate and distribute renewable electricity...

About us Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest growing fintech, trusted by over 10 million business and individual accounts, processing billions of Naira’s in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. About this role The CX Researcher is responsible for conducting...

Key RespnsibilityDevelop and implement the organization's customer experience strategy. Design and optimize end-to-end customer journeys, from onboarding to renewal.Lead customer retention, adoption, and loyalty initiatives.Establish Voice of Customer (VoC) programs and leverage customer insights to drive improvements.Monitor customer satisfaction, service...

Company DescriptionWe at Konga .com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want.(mobiles, consumer electronics, beauty supplies, etc.) delivered  to thier doorstep in Nigeria.Job DescriptionReceives customers' requests by telephone or mail,...

About Us We are a fast paced, venture backed startup, our mission is to empower African students to make the best decision about their education and their future. Our products are used by students, secondary schools and higher education institutions spanning four different continents. The education sector is undergoing rapid change, and with an increasing...

Our client is telecommunication company in Nigerian.   Job Summary The Customer Service Representative will be the first point of contact for subscribers. The primary goal is to deliver excellent service by resolving customer inquiries, managing account subscriptions, troubleshooting basic technical issues, and ensuring a positive customer...

Role SummaryThe Customer Experience and Health Communications Associate supports patient engagement and delivers exceptional customer service across the pharmacy’s digital and communication channels. The role is responsible for responding to patient enquiries, coordinating order follow-ups, supporting health education initiatives, and maintaining accurate...

Description Reports To: Manager - Business Planning Analysis and Reporting Division: Customer Relations & Experience   Mission: To Analyze large datasets to develop and maintain predictive analytics solutions, generating customer insights, enhancing customer experience, and ensuring effective system support and model...

Company DescriptionCome and join our creative firm that is growing for better and for bigger, endeavoring to deliver the finest marketing communication solutions to our clients.Job DescriptionResponsibilities: Management of key client accounts. Strategy oriented and able to manage projects from start to execution. Innovative proposal generation and project...

JOB DESCRIPTION We are looking for a Customer Experience Specialist to join our customer experience team at Bundle. Bundle's customer experience team is responsible for assuring a fun, fast, responsive and result-driven customer experience for all our Bundlers. We work in shifts and use Intercom to attend to all customers who try to reach us mostly in...

Description Reports To: Manager - Customer Operations Walk In Port Harcourt Division: Customer Relations and Experience Mission: Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location. Description: Market MTN products and...

Reports To: Manager - Customer Operations Walk In Port Harcourt Division: Customer Relations and Experience Mission: > * Contribute to the sustenance of the MTN brand by providing high-quality > customer care to all MTN’s customers through assigned media or within a > designated location. Description: > * Market MTN products and services to...

Company DescriptionA multinational company in Nigeria which traverses the whole of the maritime sector and offering its services' to global network of clientele is looking for vibrant, energetic and intelligent individual to join their team Job DescriptionWould be in charge of delivering exceptional customer experience,maximizing new business opportunities,...

Company DescriptionA reputable organization is looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and develop positive relationships with new clients....

Our Client Our client, a logistics company, seeks to employ a Customer Service Manager. Key Responsibilities: Manage executives’ calendars, appointments, and travel arrangements. Act as a liaison between executives, clients, and internal teams. Prepare and edit reports, presentations, and business correspondence. Organize and attend meetings,...

1.2 Customer Service Manager Job Description of a Customer Service Manager   Job Title: Customer Service Manager Location: Head Office Grade Level:   Department: Marketing Department Reports to (Title): Senior Manager, Customer Experience Direct Reports: Customer service officers. Customer service Associates....

Our client provides a unified distribution platform, digitizing the chain from distributors to retailers.   Job SummaryThe Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams...

Our client provides a unified distribution platform, digitizing the chain from distributors to retailers. Job Summary The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors,...

Our client provides a unified distribution platform, digitizing the chain from distributors to retailers. Job Summary The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors,...