customer experience manager

About ClipboardOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of...

Client Reception and Interaction: ●  Greet clients and visitors with a friendly demeanor.●  Answer and direct phone calls, emails, and inquiries promptly.●  Provide information about travel services, packages, and promotions.●  Assist clients with bookings, cancellations, and modifications. Administrative Support:●  Manage the front desk and...

Company DescriptionAbout UsAccess to reliable, modern, and affordable energy is a basic human right. Yet over 3 billion people in Africa and Asia still don’t have it, with women the most negatively impacted. When communities get electricity, incredible things can happen. That’s where Husk Power comes in. We generate and distribute renewable electricity...

About us Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest growing fintech, trusted by over 10 million business and individual accounts, processing billions of Naira’s in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. About this role The CX Researcher is responsible for conducting...

Company DescriptionWe at Konga .com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want.(mobiles, consumer electronics, beauty supplies, etc.) delivered  to thier doorstep in Nigeria.Job DescriptionReceives customers' requests by telephone or mail,...

Key RespnsibilityDevelop and implement the organization's customer experience strategy. Design and optimize end-to-end customer journeys, from onboarding to renewal.Lead customer retention, adoption, and loyalty initiatives.Establish Voice of Customer (VoC) programs and leverage customer insights to drive improvements.Monitor customer satisfaction, service...

About Us We are a fast paced, venture backed startup, our mission is to empower African students to make the best decision about their education and their future. Our products are used by students, secondary schools and higher education institutions spanning four different continents. The education sector is undergoing rapid change, and with an increasing...

Job SummaryThe Customer Experience Executive is responsible for ensuring customers have a seamless, positive, and consistent experience across all touchpoints with the company. This role focuses on customer satisfaction, retention, onboarding support, issue resolution, and continuous improvement of the customer journey within the tech environment.Key...

Customer Service & Guest ExperienceAre you a customer-focused professional with strong communication skills and a passion for delivering excellent customer experiences? Do you thrive in fast-paced environments and enjoy helping customers, resolving issues, and ensuring every guest has a smooth experience?Our client is seeking a Operations & Customer...

Role SummaryThe Customer Experience and Health Communications Associate supports patient engagement and delivers exceptional customer service across the pharmacy’s digital and communication channels. The role is responsible for responding to patient enquiries, coordinating order follow-ups, supporting health education initiatives, and maintaining accurate...

DescriptionAbout the companyFairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment...

To provide effective leadership of the Bank's day-to-day operations, ensuring that all banking transactions, customer service activities, cash management, account administration and operational processes are delivered safely, efficiently and in accordance with approved policies and regulatory requirements. The role will also lead the Bank's customer...

Company DescriptionCome and join our creative firm that is growing for better and for bigger, endeavoring to deliver the finest marketing communication solutions to our clients.Job DescriptionResponsibilities: Management of key client accounts. Strategy oriented and able to manage projects from start to execution. Innovative proposal generation and project...

JOB DESCRIPTION We are looking for a Customer Experience Specialist to join our customer experience team at Bundle. Bundle's customer experience team is responsible for assuring a fun, fast, responsive and result-driven customer experience for all our Bundlers. We work in shifts and use Intercom to attend to all customers who try to reach us mostly in...

Job Title: Client Experience Project Manager  Reports To: Head, Commercial Services Supervises: Client Experience Project Coordinator   Job Summary: End-to-end concept development from brainstorming to actualisation. Client and account management; working with client partners to build relationships, satisfaction, and advocacy. Supervising project...

Company DescriptionA multinational company in Nigeria which traverses the whole of the maritime sector and offering its services' to global network of clientele is looking for vibrant, energetic and intelligent individual to join their team Job DescriptionWould be in charge of delivering exceptional customer experience,maximizing new business opportunities,...

Company DescriptionA reputable organization is looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and develop positive relationships with new clients....

Reporting line: Head, Customer SolutionLocation: RemoteJob type: Full-timeAt Pesa, we are making cross-border payments simple, fast & reliable for individuals & businesses across emerging markets; providing tools that power economic freedom. We are on a mission to localize the global money transfer experience and data is at the heart of this...

Our Client Our client, a logistics company, seeks to employ a Customer Service Manager. Key Responsibilities: Manage executives’ calendars, appointments, and travel arrangements. Act as a liaison between executives, clients, and internal teams. Prepare and edit reports, presentations, and business correspondence. Organize and...

1.2 Customer Service Manager Job Description of a Customer Service Manager   Job Title: Customer Service Manager Location: Head Office Grade Level:   Department: Marketing Department Reports to (Title): Senior Manager, Customer Experience Direct Reports: Customer service officers. Customer service Associates....