customer success associate

Summary:The Customer Success Associate is the trusted advocate and primary point of contact for customers, playing a critical role in driving satisfaction, retention, and long-term value. This position focuses on building meaningful relationships, proactively identifying customer needs, and ensuring seamless experiences across all touchpoints. By combining...

Mimmi Kasu is one of the fastest growing fashion brands in Africa. We are hiring an experienced Customer Success Associate to help us keep growing. You’ll be on the phone, managing email and chat, assisting customers with product and order status questions, as...

Job Overview: Our mission is to make banking free across Africa, empowering our customers to control their financial lives by ensuring financial services are affordable, efficient, and widely available. We are pursuing a once-in-a-generation opportunity to revolutionize financial services in Africa—lowering the cost and increasing the reach of banking...

Summary:We are seeking a dynamic Customer Success & Sales Executive to spearhead business expansion and foster long-term client retention within our ICT solutions portfolio. In this pivotal hybrid role, the successful candidate will be responsible for identifying and securing new enterprise accounts while ensuring existing clients derive maximum value from...

SummaryWe are seeking a proactive Customer Success Analyst dedicated to delivering outstanding client experiences. In this vital role, you will serve as the main liaison for our client base, guiding them through SunFi's financial products to ensure their satisfaction and long-term success. Your efforts will be essential in fostering strong, lasting...

Reporting line: Head, Customer SolutionLocation: RemoteJob type: Full-timeAt Pesa, we are making cross-border payments simple, fast & reliable for individuals & businesses across emerging markets; providing tools that power economic freedom. We are on a mission to localize the global money transfer experience and data is at the heart of this...

Reporting line: Customer Success LeadLocation: RemoteJob type: Full-timeAt Pesa, we are making cross-border payments simple, fast & reliable for individuals & businessesacross emerging markets; providing tools that power economic freedom. We are on a mission tolocalize the global money transfer experience and data is at the heart of this mission.Currently...

Job Summary:We are seeking a highly skilled and customer-focused Customer Success Officer to join our team. The successful candidate will be responsible for ensuring customer satisfaction, driving adoption and retention, and identifying opportunities to upsell and cross-sell our products or services.Job Responsibilities:Identify sales opportunities and...

Manage a portfolio of customer accounts, developing strong, collaborative relationships to understand their unique needs intimately, challenges, and goals.Proactively engage with customers, acting as a trusted advisor and advocate. Identify opportunities to optimize their product usage and ensure their continued satisfaction.Deliver exceptional onboarding...

Transita is a growing mobility tech startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a customer success rep who will roll up their sleeves and lead a team from inside the trenches. As a key member of our team, you will help execute the company's customer success...

In your role as a Partner Success Associate, here are some things you can expect and some things we expect of you.Be a part of a team where you will:Be responsible for operational excellence of our network of partners throughout the city.Perform onboarding and activations for partners joining Glovo.Perform field inspections and visits to stores to gather...

SummaryThe Merchant Success Associate serves as a dedicated "Bumpa Expert," tasked with guiding new and existing merchants through a seamless journey from initial subscription to full operational maturity. This pivotal role focuses on facilitating successful onboarding, enabling efficient store setup, and driving sustained business growth by optimizing...

Emergency Response Africa is a healthcare technology company that is changing how medical emergencies are managed in Africa, beginning in Nigeria.We are building the largest network of First Responders, emergency response vehicles, and verified Emergency Ready hospitals across Nigeria who are connected to emergency victims using our technology application....

At FlexiSAF, we understand that traditional B2B sales tactics don't really work. Over the years, we have built a successful business by focusing on valuable products and focus on customer satisfaction. We believe that there is an opportunity to more proactively engage with our customers through targeted, value-added engagements that will lead to higher...

Strategic Leadership & Department ManagementExecute the overall Customer Success strategy aligned with Seamless Technologies' business objectives.Lead and mentor Customer Success members to achieve the departmental goals.Establish clear performance objectives, success metrics, and accountability frameworks across all CSMsContinuously evaluate and optimize...

Customer Success/Account Manager Lagos, Nigeria We specialize in key drivers on the Nigerian Economy, delivering innovative solutions to clients. With a focus on expanding our dynamic sales team, we aim to drive growth within the commercial banking sector as a leading provider of cutting-edge outsourcing services. A Customer Success Manager is responsible...

Company DescriptionAbout Mplify: We provide sales force and marketing automation solutions to businesses in the FMCG segment that bring transparency and efficiency, driving growth in sales & marketing. We currently boast over 7,000 users in 3 countries, capturing $60 million+ worth of transactions monthly. Our client portfolio includes some of the top FMCG...

The Customer Success Manager (CSM) is responsible for ensuring customers derive maximum value from the company’s technology solutions and services. The role focuses on driving customer adoption, satisfaction, retention, renewals, and long-term relationship growth. The CSM serves as the primary post-sales point of contact, coordinating internal teams...

What you’ll be doing Guide new merchants through onboarding and ensure they are ready to go live.Support store setup, inventory uploads, payment configuration, delivery setup, and key business workflow setup.Manage assigned merchant accounts and build strong relationships with business owners.Drive merchant adoption, online sales performance, and business...

We’re looking for a Customer Insights Associate to join our Customer Department.The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Associate, you will be responsible for executing a range of customer insights projects. You will capture the voice of our customers and agents by...