customer success associate

Mimmi Kasu is one of the fastest growing fashion brands in Africa. We are hiring an experienced Customer Success Associate to help us keep growing. You’ll be on the phone, managing email and chat, assisting customers with product and order status questions, as...

Summary:The Customer Success Associate is the trusted advocate and primary point of contact for customers, playing a critical role in driving satisfaction, retention, and long-term value. This position focuses on building meaningful relationships, proactively identifying customer needs, and ensuring seamless experiences across all touchpoints. By combining...

Job Summary The Customer Success Associate plays a critical role in ensuring that every parent and student who engages with Tuteria has a seamless, delightful, and impactful learning experience. The Customer Success Associate will serve as the primary point of contact for clients, managing onboarding, ensuring client satisfaction throughout the learning...

Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.Assist customers optimize the values/benefits of the software; monitor adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations.Maintain excellent service standards,...

Duplo is a Lagos-based fintech startup that enables businesses in Africa to automate their spend management, simplify cross-border payments, and control business finances all on one platform. We want to make B2B payments as simple as P2P payment apps. Most business payments in Africa are made offline….yikes. We are on a mission to transform this. We are...

Job Summary:We are seeking a highly skilled and customer-focused Customer Success Officer to join our team. The successful candidate will be responsible for ensuring customer satisfaction, driving adoption and retention, and identifying opportunities to upsell and cross-sell our products or services.Job Responsibilities:Identify sales opportunities and...

Manage a portfolio of customer accounts, developing strong, collaborative relationships to understand their unique needs intimately, challenges, and goals.Proactively engage with customers, acting as a trusted advisor and advocate. Identify opportunities to optimize their product usage and ensure their continued satisfaction.Deliver exceptional onboarding...

Transita is a growing mobility tech startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a customer success rep who will roll up their sleeves and lead a team from inside the trenches. As a key member of our team, you will help execute the company's customer success...

About YABX Yabx is a global FinTech venture of Mahindra Comviva aimed at simplifying financial access to the 2 Bn+ under-banked people in the emerging markets of Africa, Asia, and Latin America. We use technology and analytics to reduce the cost of delivering financial services. In doing so, we partner with leading Telecom Operators, Banks, MFI's, Credit...

In your role as a Partner Success Associate, here are some things you can expect and some things we expect of you.Be a part of a team where you will:Be responsible for operational excellence of our network of partners throughout the city.Perform onboarding and activations for partners joining Glovo.Perform field inspections and visits to stores to gather...

Emergency Response Africa is a healthcare technology company that is changing how medical emergencies are managed in Africa, beginning in Nigeria.We are building the largest network of First Responders, emergency response vehicles, and verified Emergency Ready hospitals across Nigeria who are connected to emergency victims using our technology application....

At FlexiSAF, we understand that traditional B2B sales tactics don't really work. Over the years, we have built a successful business by focusing on valuable products and focus on customer satisfaction. We believe that there is an opportunity to more proactively engage with our customers through targeted, value-added engagements that will lead to higher...

Strategic Leadership & Department ManagementExecute the overall Customer Success strategy aligned with Seamless Technologies' business objectives.Lead and mentor Customer Success members to achieve the departmental goals.Establish clear performance objectives, success metrics, and accountability frameworks across all CSMsContinuously evaluate and optimize...

Company DescriptionAbout Mplify: We provide sales force and marketing automation solutions to businesses in the FMCG segment that bring transparency and efficiency, driving growth in sales & marketing. We currently boast over 7,000 users in 3 countries, capturing $60 million+ worth of transactions monthly. Our client portfolio includes some of the top FMCG...

The Customer Success Manager (CSM) is responsible for ensuring customers derive maximum value from the company’s technology solutions and services. The role focuses on driving customer adoption, satisfaction, retention, renewals, and long-term relationship growth.The CSM serves as the primary post-sales point of contact, coordinating internal teams to...

Customer Success/Account Manager Lagos, Nigeria We specialize in key drivers on the Nigerian Economy, delivering innovative solutions to clients. With a focus on expanding our dynamic sales team, we aim to drive growth within the commercial banking sector as a leading provider of cutting-edge outsourcing services. A Customer Success Manager is responsible...

We’re looking for a Customer Insights Associate to join our Customer Department.The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Associate, you will be responsible for executing a range of customer insights projects. You will capture the voice of our customers and agents by...

Client Reception and Interaction: ●  Greet clients and visitors with a friendly demeanor.●  Answer and direct phone calls, emails, and inquiries promptly.●  Provide information about travel services, packages, and promotions.●  Assist clients with bookings, cancellations, and modifications. Administrative Support:●  Manage the front desk and...

The Customer Support Associate plays a vital role in delivering exceptional service and fostering long-term customer relationships. This position focuses on ensuring customers achieve their desired outcomes by providing timely, accurate, and empathetic support. By proactively addressing inquiries, resolving issues, and guiding customers through product use,...

About Us We are a fast paced, venture backed startup, our mission is to empower African students to make the best decision about their education and their future. Our products are used by students, secondary schools and higher education institutions spanning four different continents. The education sector is undergoing rapid change, and with an increasing...