customer support lead

Company Description Vatebra Limited is a leading ICT company in Africa, specializing in the delivery of innovative software solutions for both private and public sector organizations. Established in 2003 as Fleet Technologies Limited, the company was created to address the need for reliable and competent software services across the continent. In April 2016,...

LemFi (Series B) is building the go-to financial app for the Global South. Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they...

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to...

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to...

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work?...

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Customer Experience based in Nigeria. Join a fast-growing wellness business transforming how people connect, recharge, and experience well-being through memorable, community-driven activities. As Head of Customer...

We are looking for a Warehouse Lead to join our Warehouse team; as we scale up and drive digital and financial inclusion across our markets. The Role As Warehouse Lead, you are the owner of how devices move through our warehouse, from the moment a delivery arrives to the moment a provisioned phone is ready for a customer. You lead the Warehouse Assistants...

Psychosocial Support Officer Summary The Psychosocial Support (PSS) Officer plays a vital role in designing, executing, tracking, and documenting initiatives that foster mental well-being and resilience among vulnerable populations impacted by conflict, displacement, or crisis. This position focuses on enhancing social inclusion and promoting adaptive...

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

The company has grown on the strength of its founder's direct relationships and early success in Lagos, and is now expanding into a structured commercial organization across three cities — Lagos, Abuja, and Port Harcourt. Commercial Leads are being hired to own that expansion, city by city. Job Information Job Title: Commercial Lead Department: ...

Job Summary: The Customer Care Officer supports customers by responding to their needs, providing helpful information, and ensuring a positive customer experience. Key Responsibilities: - Attend to customers’ questions and requests. - Handle complaints politely and professionally. - Provide accurate information about services. - Maintain good...

The successful candidate will combine customer service and customer success responsibilities to improve customer satisfaction, drive customer retention, and enhance the overall customer experience for a clothing brand.The role involves engaging customers, monitoring customer feedback and performance metrics, identifying opportunities for...

Company Description Ralia is a marketing solutions company that helps organizations reach the right audiences through online and on-the-ground campaigns. By combining digital channels with in-person engagement, Ralia supports brands in building meaningful connections and maximizing campaign impact. The company focuses on targeted outreach, ensuring messages...

Our client is one of Nigeria's leading electricity distribution companies, responsible for distributing and retailing electricity within its licensed territory. The company serves customers across the Southern zone and focuses on delivering reliable, efficient, customer-centric electricity services. JOB OBJECTIVE: The Head, Customer Acquisition &...

Company Description T&N Holdings is a diversified group of companies operating across hospitality, wellness, food, fashion, and lifestyle sectors. The group creates, manages, and grows brands centered on quality, innovation, and exceptional customer experiences. Its portfolio includes restaurants, nightlife, wellness, beauty, and jewelry, each offering a...

We're Hiring: Sales, Growth, and Commercial Strategy Company: Thelix Holdings Thelix Holdings is seeking a commercially driven, results-oriented leader to drive sales, customer acquisition, revenue growth, and profitability across multiple technology businesses. The Role You will lead sales and growth strategy across four Strategic Business Units (SBUs)...

Job Title Customer Success Associate Job Summary Mahshell Soft Ltd is seeking a customer-focused Customer Success Associate to support customers throughout their journey with the company's products and services. The Associate will assist with onboarding, product education, customer support, issue resolution and customer feedback. Key...

Our client is one of Nigeria's leading electricity distribution companies, responsible for distributing and retailing electricity within its licensed territory. The company serves customers across the Southern zone and focuses on delivering reliable, efficient, customer-centric electricity services. JOB OBJECTIVE: The Head, Customer Acquisition & Delivery...

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all...

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries,...