support services manager jobs in Lagos

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

Job PurposeTo oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.Key ResponsibilitiesLead service desk and user support operations.Ensure compliance with service level agreements.Manage service request fulfilment.Drive customer satisfaction and service excellence.Develop ...

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting...

Key role & responsibiliy:-Estate and Facilities Management:-Manage all DSR Numan facility operations, including residential and office buildings, operational centres, utility plants, and site amenities.Monitor utility consumption for water, power, and fuel, and drive cost-efficiency initiatives.Oversee allocation, maintenance, and tenancy administration of...

Deploy new applications and database updates with minimal disruption to operations • Manage daily operations, Monitor performance, and ensure availability of the core banking platform (e.g., FinEdge, Finacle, Flexcube, Temenos, etc.). • Manage application upgrades, patches, configuration changes, and migrations in coordination with vendors and internal...

Job SummaryAs the head of service management, you will maintain above 90% customer fulfillment score across our products and services.  Ensure Value Creation Process, Task Management with (JIRA), ITIL, ISO 9001. To Develop and implement service strategies to meet customers' needs and improve service quality. Monitor service metrics, analyze customer...

DescriptionWe’re looking for a Product Manager to own the Customer Support product experience end-to-end. You’ll define the vision, roadmap, and execution for support tools and processes that improve resolution time, customer satisfaction, and operational efficiency across app, web, and contact centre channels.Key ResponsibilitiesDefine and execute the...

 Job Description: We are seeking a highly organized and results-driven Service Delivery Manager to lead the execution and continuous improvement of our service delivery operations. The successful candidate will be responsible for ensuring exceptional service performance, driving SLA compliance, managing client relationships, and...

Company DescriptionA leading Travel Management Company require the services of the followingJob DescriptionManaging the Tour Division of the businessCreating Tour packagesArranging  Cruise servicesCoordinating visa and passport services.QualificationsB.Sc/B.A in any disciplineNot less than 4 years experience arranging tours in a top class tour...

Company DescriptionWe are Electronics and home appliances marketing and manufacturing company with branches across the country. As a result of expansion of our operations, we urgently require the following energetic and talented staff to fill this existing vacancy:Job DescriptionWe are Electronics and home appliances marketing and manufacturing company with...

Company DescriptionOur client in the travel and hospitality sector who is involved in travel reservations, hotel bookings and visa applications.Job DescriptionOur client Urgently seeks a young, experienced,smart & service oriented Travel Service Manager to be part of the travel team not more than 35years. The Service Manager will be  responsible for...

Company DescriptionAirk Air, West and Central Africa’s largest carrier, seeks, the services of experienced and competent candidates to fill the following existing vacant position:                                                                                                                    Job...

1.2 Customer Service Manager Job Description of a Customer Service Manager   Job Title: Customer Service Manager Location: Head Office Grade Level:   Department: Marketing Department Reports to (Title): Senior Manager, Customer Experience Direct Reports: Customer service officers. Customer service Associates....

Company DescriptionWe are well established and fast growing ICT Company offering wide range of ICT products and services. We are expanding our operations and strengthening our workforce by offering opportunity to qualified and suitable candidatesJob DescriptionCandidate must have the ability to lead, drive and manage the inside operations with the...

Company DescriptionA school with nurturing environment and “state-of-the-art” facilities in Ikoyi, Lagos is expanding to set up its primary school section. The school has achieved tremendous growth within the few years of its establishment and now seeking to employ visionary, self-motivated, competent and hardworking personnel for this vacant...

Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs.Manage client relationships, escalations, reviews, and service delivery.Lead, coach, and manage operations teams, driving accountability and performance.Manage workforce planning, resource...

Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations, contractual commitments, and service delivery requirements.Lead, coach, and performance-manage supervisors, team leads, and frontline employees while driving engagement,...

Position Title: Community Service ManagerReports To: Vice Principal AdministrationEmployment Type: Full-TimeJob Summary:Discovery House is looking for a dedicated and compassionate Community Service Manager to oversee our community programs and activities. The successful candidate will foster strong, positive relationships and engagement with current and...

Company DescriptionProcept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada.  We specialize in Business Intermediary, Outsourcing and Professional Services, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Kenya, Rwanda,...

Customer Service Manager — Atlantic HubLocation: Eko Atlantic City, Lagos, Nigeria (Remote option after probation)Department: Customer ExperienceReports to: VP of Customer Service OperationsSalary: Competitive (GBP)Contract: Full-time, PermanentPositions Available: 2Experience Level: SeniorAbout the RoleAs a Customer Service Manager at SkyFord's Atlantic...