virtual customer service

1. Customer Support • Respond to customer inquiries via phone, email, chat, or in person. • Assist in resolving product/service-related issues promptly and professionally. • Follow up with customers to ensure satisfaction and issue resolution. 2. Order & Payment Support • Assist in processing customer orders and confirming transactions. •...

Company Description Cinfores Limited is a Nigeria-based Information and Communication Technology (ICT) company that designs, develops, and maintains web-based platforms offering cutting-edge digital services. The organization focuses on solving real-time challenges for clients, driven by a strong commitment to innovation and practical solutions. Cinfores...

About the Role: We are seeking an experienced Ecommerce Customer Service Manager to lead a team of seven customer support representatives for a growing ecommerce business. The ideal candidate has strong experience in customer experience management, subscription-based businesses, team leadership, and helpdesk operations. ​​ Core Tasks: • Monitor inbox...

Customer Service personnel Attend to customers’ inquiries, orders, and complaints professionally. Receive and process customer orders accurately and promptly. Provide customers with information about the company’s yogurt products, prices, and available flavours. Handle customer complaints and resolve issues effectively. Maintain good relationships with...

JOB SUMMARY The HR Assistant / Administrative & Customer Service Officer will provide support for human resource functions, office administration, and customer service operations at Crovation Limited. The successful candidate will assist in maintaining accurate staff records, coordinating recruitment and attendance, managing office documentation, responding...

Dotcom Limited is seeking a smart, organized, and reliable Virtual Assistant to provide administrative and operational support to the company remotely. Job Responsibilities * Manage emails, schedules, appointments, and meetings. * Handle data entry, record keeping, and document preparation. * Respond to customer inquiries professionally. * Conduct online...

SEFO Digital Academy | Fee: ₦10,000 Looking to learn a skill in remote work? Join SEFO Digital Academy's Virtual Assistant & Customer Support Training Program and develop practical skills employers value. What You'll Learn: 1. Virtual Assistance and Administrative Tasks 2. Customer Service and Client Communication 3. Email and Calendar Management 4....

Handle all incoming inquiries via phone, email, WhatsApp, and walk-ins professionally Provide accurate information about products, prices, availability, and delivery timelines Maintain a polite, empathetic, and professional attitude at all times Receive, confirm, and process customer orders on ERP / SageLiaise with Warehouse, Finance, and Logistics to ensure...

Unternehmensbeschreibung First Mercantile ist eine der führenden Recordkeeping-Gesellschaften für Collective Investment Trusts (CIT) in den USA und bietet Anlagelösungen für qualifizierte Altersvorsorgepläne. Auf Basis eines strukturierten Due-Diligence-Prozesses werden aus einem breiten Anlageuniversum geeignete, nicht-proprietäre Investmentoptionen...

Company Description: Tectainet is a technology-focused organisation providing services across software development, telecommunications engineering, and business automation. The company also offers hardware sales, installation, and repairs, supporting clients with end-to-end technical solutions. In addition, Tectainet delivers media production services,...

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Customer Experience based in Nigeria. Join a fast-growing wellness business transforming how people connect, recharge, and experience well-being through memorable, community-driven activities. As Head of Customer...

Company Description IJAN Africa is a digital school based in Lagos, Nigeria, focused on empowering young people with in-demand tech and non-tech digital skills. The organization trains and certifies participants in areas such as data analysis, web development, UI/UX, product design, HR, content management, copywriting, financial analysis, graphic design, and...

SummaryThis role is dedicated to delivering superior client and participant experiences by promptly addressing inquiries and resolving concerns. The position serves as a vital link between the organization and its stakeholders, ensuring high levels of satisfaction and fostering long-term retention through dedicated support and effective...

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Customer Experience based in Nigeria. Join a fast-growing wellness business transforming how people connect, recharge, and experience well-being through memorable, community-driven activities. As Head of Customer...

Our client provides a unified distribution platform, digitizing the chain from distributors to retailers.  Job Summary The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams...

SERVICE DELIVERY OFFICER Industry: Telecommunications / Internet Service Provider (ISP)Location: Lekki, Lagos, NigeriaEmployment Type: Full-TimeDepartment: Service Delivery / OperationsReports To: Service Delivery Manager / Operations ManagerSalary: ₦200,000 – ₦250,000 Net MonthlyExperience Required: 2–4 Years Job Summary We are seeking a highly...

SERVICE DELIVERY SUPERVISOR Industry: Telecommunications / Internet Service Provider (ISP)Location: Lekki, Lagos, NigeriaEmployment Type: Full-TimeDepartment: Service Delivery / OperationsReports To: Service Delivery Manager / Operations ManagerSalary: ₦300,000 Net MonthlyExperience Required: Minimum of 5 Years Job Summary We are seeking an experienced,...

CUSTOMER EXPERIENCE & SALES CONVERSION LEAD REV Group - Landshop Limited & FarmPark | Lekki, Lagos REV Group operates across real estate and agriculture sectors, through Landshop Limited, with existing property developments, affordable housing and mortgage-supported homeownership projects, and FarmPark, which focuses on agricultural projects and...

The successful candidate will combine customer service and customer success responsibilities to improve customer satisfaction, drive customer retention, and enhance the overall customer experience for a clothing brand.The role involves engaging customers, monitoring customer feedback and performance metrics, identifying opportunities for...

Job Summary: The Customer Care Officer supports customers by responding to their needs, providing helpful information, and ensuring a positive customer experience. Key Responsibilities: - Attend to customers’ questions and requests. - Handle complaints politely and professionally. - Provide accurate information about services. - Maintain good...