Settlement and Chargeback Specialist

1 month ago

Lagos, Nigeria Global Pay Limited Full time

Responsibilities
Settlement Processing:

  • Oversee the timely and accurate processing of settlements, ensuring compliance with established procedures.
  • Reconcile settlement transactions and resolve discrepancies promptly.

Chargeback Management:

  • Handle chargeback disputes by investigating, gathering necessary documentation, and preparing responses.
  • Collaborate with internal teams to prevent chargebacks and implement measures to reduce their occurrence.

Vendor and Partner Communication:

  • Communicate with vendors, financial institutions, and payment processors to resolve settlement issues and discrepancies.
  • Establish and maintain positive relationships with external partners related to settlements.

Documentation and Reporting:

  • Maintain comprehensive records of settlement transactions, chargebacks, and related documentation.
  • Generate regular reports on settlement activities, chargeback trends, and resolutions.

Compliance and Risk Management:

  • Stay updated on industry regulations and compliance requirements related to settlements.
  • Implement measures to mitigate risks associated with chargebacks and fraudulent activities.

Process Improvement:

  • Identify opportunities for process improvement and automation to enhance efficiency in settlement and chargeback procedures.
  • Collaborate with cross-functional teams to implement improvements and best practices.

Qualifications

  • Bachelor's Degree in Finance, Accounting, Business, or a related field.
  • Proven experience in settlement processing and chargeback management.
  • Familiarity with payment processing systems and industry standards.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and accuracy.
  • Effective communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health and wellness benefits.
  • Professional development opportunities.
  • Positive and inclusive work culture.

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