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Operations Executive

3 months ago

Lagos, Lagos, Nigeria Interswitch Full time

Job Summary

  • To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.
  • As an Operations Executive, you will ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services.

Key Responsibilities

Settlement Computation and Collation

  • Switched transactions settlement
  • Processed transactions billing
  • Services/Network billing
  • Settlement Adjustment
  • Settlement Representment
  • Exception Investigation and resolution/escalation
  • Ensure disputes to be settled daily are settled accordingly.
  • Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations

  • Arbitration
  • Arbitration Billing
  • Pre-arbitration
  • Chargeback processing

File processing

  • Card Scheme clearing file processing. Mastercard, Visa, Discover, Amex, JCB etc
  • Card file processing

Routine Report Delivery

  • Daily Settlement Reports Details and Summaries
  • Daily Card Management Reports Card balance, statement, Activity reports
  • Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. QOC, QMR, CBN Data etc
  • Ensure delivery of Daily Dispute Reports Details
  • Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
  • Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.

Specialized Services

  • Airtime Stock Balance monitoring and reconciliation reporting
  • Airtime Stock procurement and top up confirmation
  • Agent registration
  • Agency Network Virtual account top up
  • Agent Details update management
  • Mobile Platform Business Reversal Settlement Advice

Service Desk

  • Case Resolution

Administration

  • Self-Management
  • Productivity Management
  • Performance management
  • Knowledge Acquisition and utilization

Requirements

Education:

  • A first degree from a reputable institution

Experience:

  • 2-4 years Experience in Dispute Operations, Arbitration, Transaction Settlement, Settlement Reporting, Transaction Reconciliation, and Card Scheme Management in Fin-Tech or Financial Services industry