Customer Engagement Associate

1 month ago

Abuja, Nigeria Husk Power Systems Full time

ABOUT THE COMPANY

About us Husk is the leading rural energy services company in weak-grid and off-grid communities in Africa and Asia. We provide reliable, quality, 100% renewable power to businesses, households and institutions.

JOB SUMMARY

QualificationsRequired Skills & Attributes: Minimum of a BSC/HND in Arts, Social Sciences, and another related field preferred. Proven track record of success in customer service or contact center operations High proficiency in Hausa and English Language  Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical audiences. Exceptional negotiation, persuasion, and interpersonal skills. Self-motivated, proactive, and able to work independently as well as part of a team. Ability to prioritize tasks, manage time effectively, and meet deadlines. Willingness to travel frequently within the assigned territory.

RESPONSIBILITIES

We are seeking a dynamic and results-driven Customer Relationship Officer, to join the growing team in Nigeria. The ideal candidate will be responsible for managing all customer complaints and inquiries, providing communication to customers on services, improving customer relationships and retention. This role requires a combination of technical expertise, complaints management, and excellent communication skills to effectively engage with customers, understand their needs, and provide tailored solutions. You need to be a team player and have a problem-solving attitude.DutiesGeneral: Manage all customer complaints and inquiries. Carry out survey calls on NPS, VOC, and CSAT to aid organizational decision-making. Ability to use CRM tools to track customer journeys. Build and maintain strong relationships with existing and new clients through regular communication. Collaborate with technical and sales teams to address customer inquiries, resolve complaints, and provide value-added support. Stay informed about industry trends, market developments, and competitor activities to identify opportunities for business growth. Prepare and submit accurate reports on surveys and other customer engagement activities. Coordinate with the marketing team to develop promotional materials, campaigns, and initiatives to improve customer retention. Continuously strive to enhance product knowledge, sales techniques, and professional skills through training and self-development activities.Location and Travel: This role is based in Abuja, Nigeria Would be required to work from minigrid locations often; and not May be required to travel often to visit sites.

REQUIRED SKILLS

Customer support, CRM systems, Customer service, Customer relations, Conflict and complaint resolution

REQUIRED EDUCATION

Bachelor's degree

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