Customer Service

4 weeks ago

Abuja, Nigeria Herbal Goodness Full time

SUMMARY AND OBJECTIVE

  • The Customer Service & Sales Associate will be responsible for delivering exceptional customer service, driving sales, and contributing to the overall success of our retail or sales environment.
  • This role requires a friendly demeanor, strong communication skills, and the ability to build and maintain customer relationships.
  • As a Customer Service & Sales Associate, you will be a vital part of our sales team, contributing to our success by delivering exceptional service and helping customers find the products or services that meet their needs.
  • If you are a motivated individual with a passion for sales and customer satisfaction, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

  • Customer Service: Greet and assist customers in a friendly and approachable manner. Listen to customers' needs and provide product information, recommendations, and assistance. Handle customer inquiries, resolve complaints, and ensure a positive shopping experience.
  • Sales and Revenue Generation: Actively engage with customers to promote products or services and drive sales. Meet or exceed sales targets and quotas. Upsell and cross-sell additional products or services as appropriate.
  • Product Knowledge: Develop a deep understanding of the products or services offered and stay updated on new arrivals or features. Educate customers about product benefits and features.
  • Inventory Management: Monitor and maintain product displays and store appearance to ensure an attractive shopping environment. Assist with inventory management, restocking, and merchandising.
  • Customer Relationship Building: Build and maintain strong customer relationships to encourage repeat business and customer loyalty. Follow up with customers to ensure their satisfaction and address any concerns.
  • Team Collaboration: Collaborate with team members to achieve common goals and share best practices. Assist in training new sales associates as needed.
  • Sales Reporting: Maintain accurate records of sales and customer interactions. Provide regular sales reports and updates to management.
  • Order fulfilment Management: Overseeing and executing the various tasks involved in fulfilling customer orders efficiently and effectively.
  • Business Development: Reaching out to new businesses, maintaining those relationships, creating and maintaining sales documents/creatives

REQUIREMENTS AND SKILLS:

  • Bachelor's degree in Marketing, Business, or a related field. Master's degree is a plus.
  • Proven experience in a customer-facing role, preferably in retail or sales.
  • Excellent interpersonal and communication skills.
  • Strong customer service orientation and a passion for helping others.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Basic computer skills for processing transactions and accessing product information.
  • Sales-driven mindset with a track record of meeting or exceeding sales targets.
  • Team player with a positive attitude and strong work ethic.
  • Knowledge of the products or services being sold training provided.
  • Knowledge of industry-specific sales techniques and trends training provided.
  • Ability to work effectively in a fast-paced, deadline-driven environment.
  • Outgoing personality with strong interpersonal and networking skills, professional mannerisms, and social presence
  • Familiarity with the Google Office Suite; adept at using technology.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices
  • Must have excellent Internet connection, working laptop and ability to adjust work hours to Central Standard Time Between 9 am - 5 pm Central Standard Time.

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