IT Service Delivery Specialist

3 weeks ago

Lagos, Nigeria Dangote Full time

Job Summary

Dangote Cement Plc seeks a motivated professional with experience in IT Networks, Asset Management and Service Delivery to join our Information Technology Department.

The ideal candidate will join our team of professionals to support the organization's daily IT operations.

Key Duties and Responsibilities

  • Coordinate with departments and monitor all infrastructural facilities available for business personalities.
  • Develop various strategies and maintain records of data on business plans.
  • Maintain all issues related to and plan the Disaster Recovery program.
  • Prepare plans for all hardware and software programs on an annual basis and prepare forecasts for budget and implement various cost-effective methods.
  • Supervise all Service Levels for production systems including campaign development, recording data and knowledge transfer to personnel.
  • Coordinate with various departments to work together according to business process requirements.
  • Administer all sensitive situations and data and associate yearly budget.
  • Provides support to various systems and infrastructures within the organization.
  • Monitor all critical matters and ensure compliance with guidelines to achieve all goals.
  • Maintain knowledge of all present infrastructural trends and implement all business objectives.
  • Monitor all IT systems and related instruments to enhance project growth.
  • Design and monitor the effective implementation of all global systems.
  • Monitor and escalate all issues and provide an effective system to client.
  • Responsible for managing overall IT day-to-day operations to improve infrastructure costs, performance, and end-user satisfaction.
  • Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations.
  • Ensure system performance and SLAs are met.
  • Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.
  • Lead IT asset management team to ensure assets full lifetime cycle value is achieved.
  • Manage strategic relationships with key IT products and service providers.
  • Provide in-depth technical expertise for both tactical and operational initiatives.
  • Participate in the budget process.
Education and Work Experience
  • Bachelor's Degree or HND Computer Science / Computer Engineering.
  • 10 years of broad experience leading IT infrastructure projects with a track record of handling multiple projects concurrently with successful project delivery across a broad footprint.

Skills and Competence

  • Proficient in Infrastructure and Operating Systems.
  • Experience in operational process improvement and efficiency projects.
  • Ability to create/maintain project metrics and manage customer expectations on a weekly/monthly basis including delivery schedules, scope management, risks/issues, and budget through the life of the projects.
  • Demonstrated ability to manage projects with cross-functional teams.
  • Must have excellent communication and presentation skills.
  • Provide guidance and leadership toward improving IT operational challenges and efficiencies in driving better response/resolution capabilities.
  • Review system resources to optimize the services provided based on application behavior patterns.

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