IT Service Delivery Specialist

1 week ago


Lagos, Lagos, Nigeria Dangote Full time

Dangote Cement Plc seeks a motivated professional with experience in IT Networks, Asset Management and Service Delivery to support the organization's daily IT operations.

Key Responsibilities:

  • Coordinate with departments and monitor all infrastructural facilities available for business operations.
  • Develop strategies and maintain records of data on business plans.
  • Maintain all issues related to Disaster Recovery and plan the program.
  • Prepare plans for hardware and software programs and prepare forecasts for budget and implement cost-effective methods.
  • Supervise Service Levels for production systems including campaign development, recording data and knowledge transfer to personnel.
  • Coordinate with departments to work together according to business process requirements.
  • Administer sensitive situations and data and associate yearly budget.
  • Provide support to various systems and infrastructures within the organization.
  • Monitor critical matters and ensure compliance with guidelines to achieve goals.
  • Maintain knowledge of present infrastructural trends and implement business objectives.
  • Monitor IT systems and related instruments to enhance project growth.
  • Design and monitor the effective implementation of global systems.
  • Monitor and escalate issues and provide an effective system to clients.
  • Manage IT day-to-day operations to improve infrastructure costs, performance, and end-user satisfaction.
  • Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations.
  • Ensure system performance and SLAs are met.
  • Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.
  • Lead IT asset management team to ensure assets full lifetime cycle value is achieved.
  • Manage strategic relationships with key IT products and service providers.
  • Provide in-depth technical expertise for both tactical and operational initiatives.
  • Participate in the budget process.

Requirements:

  • Bachelor's Degree or HND in Computer Science or Computer Engineering.
  • 10 years of broad experience leading IT infrastructure projects with a track record of handling multiple projects concurrently with successful project delivery across a broad footprint.

Key Skills and Competence:

  • Proficient in Infrastructure and Operating Systems.
  • Experience in operational process improvement and efficiency projects.
  • Ability to create/maintain project metrics and manage customer expectations on a weekly/monthly basis including delivery schedules, scope management, risks/issues, and budget through the life of the projects.
  • Demonstrated ability to manage projects with cross-functional teams.
  • Excellent communication and presentation skills.
  • Ability to provide guidance and leadership toward improving IT operational challenges and efficiencies in driving better response/resolution capabilities.
  • Review system resources to optimize the services provided based on application behavior patterns.


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