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Junior Technical Support Engineer

4 months ago

Lagos, Nigeria Tek Experts Full time

ABOUT THE COMPANY

ACTED has been committed since 1993, to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED, headquartered in Paris, France is present in four continents and our teams intervene in 37 countries towards 14 million people, responding to emergency situations, supporting rehabilitation projects and accompanying the dynamics of development. Over 5,000 staff are dedicated to implementing and developing our projects.

JOB SUMMARY

QualificationsIn this role: Recent graduation in Information Technology is required - related degrees only (Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.) Must have completed the compulsory 1-year NYSC or have an exemption certificate. No years of post-NYSC experience are required. Internship experience in Information Technology pre- or post-graduation is an advantage. Proficiency in both written and spoken English is required. Passion for technology and learning is required.

RESPONSIBILITIES

This role will: Be trained and purposed to support a particular technology based on individual strengths. Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue. Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps. Escalate complex or atypical cases to higher-level technical support as needed.

REQUIRED SKILLS

Information security, Technical support, IT equipment installation and configuration, IT equipment installation and configuration, IT support, Troubleshooting

REQUIRED EDUCATION

Bachelor's degree