Team Lead

1 month ago

Abuja, Nigeria ipNX Nigeria Limited Full time

ABOUT THE COMPANY

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals. As a pioneer and a leading Fibre-To-The-Home (FTTH) operator in Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency). We also proffer complementary IT solutions, with a view of covering key commercial and suburban regions. Vision

JOB SUMMARY

Educational Qualifications & Functional Skills B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering. CCNA, CCNP (Desired) Strong telecommunications, IP design skills, & in-depth knowledge of IP Network. Understanding of iTIL v4 service management. Excellent business communication skills both verbal and written.Work Experience: Hands-on experience with the following is a must: Routing, Switching, and GPON Technology. 3 – 6 years’ work experience. Experience with Wired, Wireless Point-to-Point, and Point-to-Multipoint technologies is desirable. Candidate must possess excellent customer interface, analytical, and presentation skills and be able to influence internal and external organizations.

RESPONSIBILITIES

Purpose of the Job Proffer innovative solutions to various network problems and ensure that customer needs are properly defined and satisfactorily met. Implement and evaluate the working of systems/applications/networks. Stay abreast of new technologies emerging in the industry. Provide supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others. Consistently provide high-quality customer service and support while ensuring customer satisfaction.

REQUIRED SKILLS

Conflict and complaint resolution, Router and switch management, Network monitoring, diagnosis, IT support, Customer support, CRM systems, Troubleshooting, Networking

REQUIRED EDUCATION

Bachelor's degree

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