Customer Service Executive
1 month ago
ABOUT THE COMPANY
We're on a mission to power access to brighter lives. Sun King designs, distributes, installs and finances solar home energy products for the 1.8 billion people currently living without reliable energy access.
JOB SUMMARY
Requirements Have Bachelor's Degree or its equivalent in a Business-related courses - Sales, Marketing or Customer Service Management Have good communication skills with fluency in both written and spoken English Are fluent in Hausa or Hausa and Any other language. Have good people skills. Have maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage. Have basic Microsoft- Excel skill
RESPONSIBILITIES
Job Description The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.Duties Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”; Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, finding out the root cause and expediting resolution; Conducting product and service quality surveys with customers and recording feedback from time to time; Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs; Working with multiple sales teams and cross-functional teams seamlessly;
REQUIRED SKILLS
Conflict and complaint resolution, Customer service, Customer support, CRM systems, Documentation and record keeping, Customer relations
REQUIRED EDUCATION
Bachelor's degree
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