Product Support Manager

3 weeks ago


Lagos, Nigeria Red Cloud Technologies Full time

ABOUT THE COMPANY

Open Commerce connecting brands, distributors and retailers globally Accelerate sales growth and market reach with RedCloud's easy-to-access open commerce digital marketplace. We're bringing an end to commission charges, high transaction fees and poor customer service. Connecting brands, distributors and retailers globally. RedCloud is harnessing open commerce technology; integrating a B2B marketplace, digital payments and marketing intelligence. With 110,000+ retailers on RedCloud, +100 distributors signing up every month, and plans to be live in at least 12 markets by the end of 2022, no one else is better placed to help you penetrate deep into growth markets. On your terms.

JOB SUMMARY

What We're Looking ForProven experience in a Product Support Management role within a fast-paced tech or e-Commerce environment.Excellent leadership abilities and a track record of managing high-performing teams.Strong technical background, with the ability to understand and troubleshoot complex issues.Exceptional communication and interpersonal skills, capable of engaging effectively with both technical and non-technical stakeholders.Customer-focused mindset, with a passion for delivering outstanding service and support.Experience with data analysis and feedback gathering tools to inform product improvement strategies.

RESPONSIBILITIES

User Support Excellence:Lead a team dedicated to providing outstanding support to users of the RedCloud platform, ensuring swift and effective resolution of issues.Product Improvement Insights:Gather and analyze user feedback to drive continuous improvement of the platform, collaborating with the product development team to enhance user experience.Team Development:Manage and develop the Product Support team, setting objectives, conducting performance appraisals, and fostering a culture of excellence.Stakeholder Engagement:Work closely with other departments to ensure product support strategies align with overall business objectives and user needs.Quality Assurance:Oversee the development and implementation of quality assurance protocols to maintain high standards of product support.

REQUIRED SKILLS

Product knowledge, Brand management

REQUIRED EDUCATION

Bachelor's degree



  • Lagos, Lagos, Nigeria RedCloud Technology Full time

    ABOUT THE COMPANYOur vision is to reinvent the way in which financial services and products are delivered. The company's goal is to pioneer the way in which more than 100 million businesses around the world access any financial product easily and securely, to help them succeed in the fourth industrial revolution.JOB SUMMARYWhat We're Looking For Proven...


  • Lagos, Lagos, Nigeria Red Cloud Technologies Full time

    ABOUT THE COMPANYOpen Commerce connecting brands,distributors and retailers globallyAccelerate sales growth and market reach with RedCloud's easy-to-access open commerce digital marketplace.We're bringing an end to commission charges, high transaction fees and poor customer service.Connecting brands, distributors and retailers globally. RedCloud is...

  • Digital Brand

    6 days ago


    Lagos, Nigeria Lead Enterprise Support Company Limited Full time

    ABOUT THE COMPANYLEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head Hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.JOB...

  • Digital Brand

    3 weeks ago


    , Lagos, Nigeria LEAD Enterprise Support Company Limited Full time

    Job Objective/Summary:Responsible for developing digital marketing strategies and tactics to promote the bank’s products and services to key target audiences with evidence of measurable impact.Duties and Responsibilities:Developing the bank’s digital strategy.Develop and update Digital and social media marketing policies.Research and online competition...

  • Product Manager

    7 days ago


    Lagos, Lagos, Nigeria Kuda Bank Full time

    ABOUT THE COMPANYWe're here to help you get the best out of your money, no strings attached.Welcome to your freedomJOB SUMMARYRequirements Bachelor's Degree in Computer Science, Engineering, Business, or a related field. 2 years of experience in product management, preferably with exposure to API products or developer- facing products. Familiarity with API...

  • Product Manager

    4 days ago


    Lagos, Lagos, Nigeria Kuda Bank Full time

    About the roleWe are seeking a motivated and detail-oriented Product Manager to support our Business API product at Kuda. As a Product Manager - Business API, you will work closely with the Senior Product Manager and cross-functional teams to ensure our Business API aligns with our overall business objectives and delivers value to our...

  • Product Manager

    2 weeks ago


    Lagos, Lagos, Nigeria PressOne Africa Full time

    ABOUT THE COMPANYWe want to change what it means to be an entrepreneur by giving entrepreneurs a new name, one that commands utmost respect and adoration.We want entrepreneurs to see themselves as deserving of high esteem and such entrepreneurs must be quick to separate themselves from mere hustlers. When entrepreneurs associate with our brand, they must...

  • IT Support

    2 weeks ago


    Lagos, Nigeria Vendease Full time

    Job SummaryVendease is looking to recruit an IT Support Officer who will join the IT Team to ensure seamless and secure operation of our company's IT infrastructure to support and enable our business goals. As a member of the IT team, our objective is to maintain high availability, reliability, and performance of all IT systems and services. We strive to...

  • IT Support

    2 weeks ago


    Lagos, Lagos, Nigeria Vendease Full time

    Job SummaryVendease is looking to recruit an IT Support Officer who will join the IT Team to ensure seamless and secure operation of our company's IT infrastructure to support and enable our business goals. As a member of the IT team, our objective is to maintain high availability, reliability, and performance of all IT systems and services. We strive to...


  • Lagos, Lagos, Nigeria Duplo Full time

    ABOUT THE COMPANYDuplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.JOB SUMMARYSkills, Qualifications and Experience A Computer Science, Software Engineering or...

  • Product Manager

    7 hours ago


    Lagos, Lagos, Nigeria Terawork Full time

    Job Purpose: Oversees the development, implementation, and management of financial technology products or services. Deliver innovative, user-friendly, and compliant solutions that address the evolving needs of the financial services market.Job Responsibilities:Develop product paper for all company's products.Responsible for product development, right from...

  • Production Manager

    3 weeks ago


    Lagos, Lagos, Nigeria Ascentech Services Limited Full time

    Description:We are seeking an experienced Production Manager to oversee our snack production operations in Nigeria. The ideal candidate will have a strong background in managing production lines, particularly producing extruded snacks, chips, and fried, and baked goods. As an expatriate, you will bring your expertise to ensure efficient production processes,...

  • Product Manager

    2 weeks ago


    Lagos, Lagos, Nigeria Credit Direct Limited Full time

    Job Summary:We are seeking for an experienced Product Manager that is passionate about building products that customers love.The role requires a working with our digital business team comprising of risk, collection, finance, and technology to develop products in line with the business objectives and achieve overall success as measured by market acceptance of...

  • Product Manager

    2 weeks ago


    Lagos, Nigeria Credit Direct Limited Full time

    Job Summary:We are seeking for an experienced Product Manager that is passionate about building products that customers love.The role requires a working with our digital business team comprising of risk, collection, finance, and technology to develop products in line with the business objectives and achieve overall success as measured by market acceptance of...


  • Lagos, Lagos, Nigeria Mkobo Microfinance Bank Full time

    ABOUT THE COMPANYMKOBO is a fully licensed Microfinance bank by the Central Bank of Nigeria (CBN) in Lagos, Nigeria. MKOBO was conceived to help solve consumers' need for access to short-term emergency credit. Our goal is to provide access to short term unsecured loans, which is easily accessible. We cater to the demography currently undeserved by the...

  • Product Manager

    1 week ago


    Lagos, Lagos, Nigeria AnneMarthas Global Services Limited Full time

    ResponsibilitiesProduct Leadership: Lead and drive the product development roadmap, overseeing the final stages of feature implementation, testing, and deployment.Continuously collaborate with cross-functional teams to enhance the app with new and improved features based on customer feedback and market trends.Team Management: Provide strategic direction and...

  • Product Manager

    7 days ago


    , Lagos, Nigeria AnneMarthas Global Services Limited Full time

    ResponsibilitiesProduct Leadership: Lead and drive the product development roadmap, overseeing the final stages of feature implementation, testing, and deployment.Continuously collaborate with cross-functional teams to enhance the app with new and improved features based on customer feedback and market trends.Team Management: Provide strategic direction and...


  • Victoria Island Lagos, Nigeria BAA Consult Full time

    Company Overview: Our client is a hotel development and management company with shareholdings in leading hotels in Nigeria. Job Objective: The Product Manager will play a pivotal part in managing a diverse set of products with a strong focus on digital and information technology on web and mobile applications. S/he will be responsible for managing the...

  • Product Manager

    1 day ago


    Lagos, Lagos, Nigeria Lendha Full time

    Job DescriptionDeliver highly innovative online customer experience by working in partnership with various departments of the business including Design, UX, and Development.Collaborate with Senior Management, Software Engineering, and Marketing on Product Development during the discovery phase of the product development lifecycle.Conduct analysis and studies...

  • Product Manager

    2 days ago


    Lagos, Nigeria Lendha Full time

    Job DescriptionDeliver highly innovative online customer experience by working in partnership with various departments of the business including Design, UX, and Development.Collaborate with Senior Management, Software Engineering, and Marketing on Product Development during the discovery phase of the product development lifecycle.Conduct analysis and studies...