Hotel Room Service Attendant
Found in: beBee S NG - 3 weeks ago
About the Role
- As a Room Service Attendant, you will play a pivotal role in ensuring the seamless delivery of our room service offerings.
- Your primary objective will be to provide guests with prompt and personalized service, delivering food and beverage orders directly to their rooms while upholding the highest standards of hospitality.
Responsibilities
- Receive and process guest orders for room service, ensuring accuracy and efficiency in delivery.
- Deliver food and beverage orders to guest rooms promptly, following established service protocols and standards.
- Provide personalized service to guests, anticipating their needs and preferences to enhance their dining experience.
- Communicate effectively with kitchen and restaurant staff to coordinate order preparation and ensure timely delivery.
- Handle cash and credit card transactions accurately, processing payments and reconciling sales at the end of each shift.
- Maintain cleanliness and organization of service trays, carts, and equipment used for room service operations.
- Uphold food safety and hygiene standards, ensuring proper handling and storage of food items and adherence to sanitation guidelines.
- Assist guests with menu selection, offering recommendations and accommodating special dietary requests or preferences.
- Address any guest inquiries, concerns, or complaints regarding room service promptly and professionally, seeking resolution to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.
- Assist with additional guest services or requests as needed, demonstrating flexibility and a willingness to go above and beyond to meet guest needs.
Candidate Requirements
- High School Diploma or equivalent / Degree in Hospitality or related field is a plus.
- Previous experience in janitorial or cleaning roles, preferably in a hospitality or similar environment.
- Previous experience in customer service, preferably in the hospitality industry.
- Strong communication and interpersonal skills, with a friendly and professional demeanor.
- Ability to multitask and work efficiently in a fast-paced environment.
- Attention to detail and a commitment to delivering exceptional service.
- Basic knowledge of food and beverage service procedures and standards.
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