Current jobs related to Head of Contact Center Operations - Lagos - Outcess Solutions Nigeria Limited

  • Officer, Contact Centre

    1 week ago

    Lagos, Lagos, Nigeria Stanbic IBTC Pension Managers Limited Full time

    Job DescriptionThe Contact Center Officer is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied. The Contact Center officer is responsible for interpreting and articulating communicating the Company's policies, products, and services in conjunction with the Company's executive...

  • Officer, Contact Centre

    1 week ago

    Lagos, Nigeria Stanbic IBTC Pension Managers Limited Full time

    Job DescriptionThe Contact Center Officer is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied. The Contact Center officer is responsible for interpreting and articulating communicating the Company’s policies, products, and services in conjunction with the Company’s...

  • Head of Operation

    4 weeks ago

    Lagos, Lagos, Nigeria Finchglow Holdings Full time

    Head of Operations Head of Operations Join our team as a Head of Operations and lead the way in delivering exceptional holiday services to our clients. About the Role This is a key leadership position that requires a strong operational expertise, strategic thinking, and excellent leadership skills to drive the smooth and efficient delivery of holiday...

  • Global Education Center Site Manager

    3 weeks ago

    Lagos, Lagos, Nigeria The Church of Jesus Christ of Latter-day Saints Full time

    Job DescriptionThe coordinator is responsible for technical training and computer center operations in the Global Education Center GEC and assists with the mission of BYU-Pathway Worldwide which is to develop disciples of Jesus Christ who are leaders in their homes, the Church and their communities. Reporting to the GEC Manager, the coordinator provides...

  • Global Education Center Site Manager

    3 weeks ago

    Lagos, Nigeria The Church of Jesus Christ of Latter-day Saints Full time

    Job DescriptionThe coordinator is responsible for technical training and computer center operations in the Global Education Center GEC and assists with the mission of BYU-Pathway Worldwide which is to develop disciples of Jesus Christ who are leaders in their homes, the Church and their communities.  Reporting to the GEC Manager, the coordinator provides...

  • Head of Operations

    7 days ago

    Lagos, Lagos, Nigeria Synapse Resource Center Full time

    Job DescriptionWe are looking for a Senior Operations Officer to oversee the management and maintenance of its facilities and equipment.S/he would be responsible for multiple facilities.Job ResponsibilitiesDay-to-day delivery of all facilities operations working with the locality admin and central office.Keep a database of equipment detailing Purchase Info,...

  • Head of Operations

    7 days ago

    Lagos, Nigeria Synapse Resource Center Full time

    Job DescriptionWe are looking for a Senior Operations Officer to oversee the management and maintenance of its facilities and equipment.S/he would be responsible for multiple facilities.Job ResponsibilitiesDay-to-day delivery of all facilities operations working with the locality admin and central office.Keep a database of equipment detailing Purchase Info,...

  • Head of Operation

    1 month ago

    Lagos, Lagos, Nigeria Finchglow Holdings Full time

    Job PurposeAs the Head of Operations, you will be responsible for overseeing and managing the activities of the Operations unit including Destinations Operations, Reservations and Ticketing Operations, and Visa and Immigration Operations within the subsidiary.This role requires strong leadership, strategic thinking, and operational expertise to ensure the...

  • Head of Operation

    1 month ago

    Lagos, Nigeria Finchglow Holdings Full time

    Job PurposeAs the Head of Operations, you will be responsible for overseeing and managing the activities of the Operations unit including Destinations Operations, Reservations and Ticketing Operations, and Visa and Immigration Operations within the subsidiary.This role requires strong leadership, strategic thinking, and operational expertise to ensure the...

  • Network Operations Center

    5 days ago

    Lagos, Lagos, Nigeria Coollink Full time

    Job SummaryWe are seeking a highly skilled and proactive NOC Engineer to join our Network Operations Center NOC team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network and system infrastructure.This role requires a strong understanding of network operations, a focus on uptime, and the ability to respond quickly...

  • Experience Center Supervisor

    2 months ago

    Lagos, Lagos, Nigeria Sun King Formerly Greenlight Planet Full time

    About the RoleThe Sun King Experience Center Supervisor is tasked with engaging with clients and potential customers to provide detailed information about our range of products.This role is essential in ensuring a high level of customer satisfaction, generating sales opportunities, and assisting in converting them into actual sales.The role is also...

  • Experience Center Supervisor

    1 month ago

    Lagos, Lagos, Nigeria Sun King Full time

    ABOUT THE COMPANYWe're on a mission to power access to brighter lives. Sun King designs, distributes, installs and finances solar home energy products for the 1.8 billion people currently living without reliable energy access.JOB SUMMARYRequirementsYou might be a strong candidate if you:At least 2 years of experience working in an experience centre,...

  • Contact Center Agent

    3 months ago

    Lagos, Nigeria Bukka Hospitality Limited Bukka Hut Full time

    Job DescriptionMake outbound calls and receive inbound calls.Take customer orders, process them, and follow up with them.Provide exceptional customer service and ensure customer satisfaction.Handle customer complaints or inquiries.Provide customers with needed information and support.Save customers' information in the company database.Job...

  • Contact Center Agent

    3 months ago

    Lagos, Lagos, Nigeria Bukka Hospitality Limited Bukka Hut Full time

    Job DescriptionMake outbound calls and receive inbound calls.Take customer orders, process them, and follow up with them.Provide exceptional customer service and ensure customer satisfaction.Handle customer complaints or inquiries.Provide customers with needed information and support.Save customers' information in the company database.Job...

  • Contact Center Loan Recovery Agent

    4 weeks ago

    Lagos, Lagos, Nigeria MK Trend Limited Full time

    Job DescriptionThe role involves Calling Customers via phone calls to recover loans. It is an in-office Role.Work Days: Mondays -Fridays, but in a month you are expected to work Two Saturdays and Two Sundays with days for Off which is paid as overtime.Age Bracket: 20-25 YearsResponsibilitiesReviewing the company debtor list.Contacting customers and informing...

  • Contact Center Loan Recovery Agent

    4 weeks ago

    Lagos, Nigeria MK Trend Limited Full time

    Job DescriptionThe role involves Calling Customers via phone calls to recover loans. It is an in-office Role.Work Days: Mondays -Fridays, but in a month you are expected to work Two Saturdays and Two Sundays with days for Off which is paid as overtime.Age Bracket: 20-25 YearsResponsibilitiesReviewing the company debtor list.Contacting customers and informing...

  • Head of Operations

    1 month ago

    Lagos, Lagos, Nigeria Baaraku Full time

    Job DescriptionWe are seeking a dynamic and experienced Head of Operations to oversee the day-to-day management of our platform.This role is crucial in ensuring the smooth operation of our online store and gaming activities, managing programs, and providing financial oversight.The ideal candidate will possess strong leadership skills, a strategic mindset,...

  • Network Operations Center

    6 days ago

    Lagos, Nigeria Coollink.ng Full time

    Job SummaryWe are seeking a highly skilled and proactive NOC Engineer to join our Network Operations Center NOC team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network and system infrastructure.This role requires a strong understanding of network operations, a focus on uptime, and the ability to respond quickly...

  • Data Center Engineer

    3 months ago

    Lagos, Nigeria Bella Recruiter For ipNX Full time

    Purpose of The Job The Data Center Engineer is responsible for ensuring that the asset portfolio is managed and maintained through its suppliers compliantly, taking due regard to statutory and mandatory legislative requirements. Provide operations and maintenance leadership through controlling, managing, auditing, supporting daily Data Centre operations and...

  • Head of Operations

    1 week ago

    Lagos, Lagos, Nigeria Emergency Response Africa ERA Full time

    The Head of Operations is responsible for ensuring the sustainable growth of Emergency Response Africa ERA by optimizing core business operations, strengthening the team and work culture, and supporting sales and partnerships. This role will oversee operations for the seamless delivery of emergency medical services, ensuring that the company delivers...

Head of Contact Center Operations

4 months ago

Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

Job brief

We are looking for a Head of Contact Center Operations to oversee daily activities across functions such as Business Process Outsourcing, Contact center operations and regulatory compliance.

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.

Ultimately, you’ll ensure our operations run smoothly and that people are productive. BPO/Contact Centre Experience is a must

At least 3 years experience in the BPO/Contact Centre space

Responsibilities

  • Formulate business strategy with others in the executive team
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws e.g. data protection
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements

Requirements and skills

  • Proven experience of atleast 7 years of  Head of Operations, Operations Director or similar leadership role
  • Familiarity with all business functions including BPO, Contact center, supply chain and IT
  • Experience with implementing BPO operations 
  • Knowledge of data analytics and reporting
  • Good with numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude
  • BPO/Contact Centre Experience is a must
  • At least 3 years experience in the BPO/Contact Centre space
  • BSc/BA in Business, Computer Science or other relevant field

NOTE : FEMALES ONLY FOR GENDER BALANCE