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Retail Supervisor

3 months ago

Lagos, Nigeria Estakem Ventures Full time

Description

  • As a Retail Supervisor at Estakem Ventures, you will be responsible for overseeing the daily retail operations.
  • Your primary objective will be to ensure excellent customer service, efficient store operations, and maximize sales and profitability.
  • You will also supervise a team of retail canvassers providing guidance, training, and support to ensure the smooth delivery.

Responsibilities
Your responsibilities will also include:
Stock Management:

  • Oversee all aspects of retail operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising.
  • Ensure that the vans and carriages are clean, well-organized, and stocked with an appropriate inventory of snacks and related products.

Team Leadership and Development:

  • Recruit, train, and supervise a team of retail associates, ensuring they are knowledgeable about products, customer service, and sales techniques.
  • Provide ongoing coaching, guidance, and performance feedback to team members.
  • Foster a positive work environment that promotes teamwork, motivation, and high levels of customer service.

Customer Service:

  • Ensure exceptional customer service by greeting and assisting customers, resolving complaints, and handling customer inquiries in a timely and professional manner.
  • Train and motivate staff to deliver outstanding customer experiences, emphasizing product knowledge, upselling techniques, and building customer loyalty.
  • Monitor customer feedback and implement improvements to enhance overall customer satisfaction.

Sales and Revenue Generation:

  • Drive sales and achieve targets by analyzing sales reports, identifying trends, and implementing strategies to maximize store profitability.
  • Develop and execute promotional activities, seasonal campaigns, and strategies to increase customer traffic and average transaction value.
  • Monitor and control expensesand inventory shrinkage, to meet or exceed sales and budgeted financial objectives.

Requirements

  • Interested candidates should possess a Bachelor's Degree/HND/OND in relevant fields with 2- 7years work experience.
  • Ability to drive and possession of a valid drivers license is a pre-requisite.