Pump Hydraulics and Electronics Support
7 days ago
Support Technician provides technical assistance and resolution to customers or internal teams with technical issues or problems.
Key responsibilities:
- Installation and maintenance of retail filling station equipment.
- Identify and resolve technical issues using diagnostic techniques and tools.
- Respond to customer inquiries providing clear explanations and solutions.
- Resolve technical problems escalating complex issues to senior technicians or experts.
- Maintain accurate records of issues solutions and customer interactions.
- Contribute to and update the knowledge base sharing expertise with the team.
- Work with internal teams such as development sales or marketing to resolve technical issues.
- Participate in training and development to stay up-to-date with new technologies and products.
- Perform routine maintenance tasks to prevent future technical issues.
- Timely and appropriate reporting of these activities to the supervisor.
- Inter-phasing with the team leads and the head of unit.
Qualifications:
- OND/HND/B.Sc. in Mechanical or Electrical engineering or related field.
- Minimum of 5 years experience.
- Excellent communication skills.
- High cognitive and organizational skills.
- Problem-solving skills.
- Proficiency in Microsoft applications including Word Excel and PowerPoint.
- Good knowledge of related Health and Safety Standards.
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