Mgr-Events

1 month ago

Lagos, Nigeria Marriott International Full time
Job Number 24060692
Job Category Event Management
Location Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos, Lagos, Nigeria VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Manages group room blocks and meeting space for average to large-sized assigned groups.

• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\\ and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and event design.

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • event planner

    2 weeks ago

    Lagos, Lagos, Nigeria Philban Consulting Full time

    JOB DESCRIPTIONPlanning: Coordinate all aspects of events, from initial concept to execution, including budgeting, scheduling, and logistics.Vendor Management: Secure and manage vendors such as caterers, venues, entertainers, and equipment rentals. Communication: Liaise with clients to understand their needs and ensure their expectations are met or...

  • Event Brand Manager

    4 weeks ago

    Lagos, Nigeria FM Event Productions LTD Full time

    As the brand manager, you will be responsible for developing, implementing, and managing effective brand strategies to drive business growth and enhance brand visibility. In addition, as the brand manager, you are expected to collaborate with other departments and oversee all aspects of the daily operations to ensure smooth operations and compliance...

  • Head of Operations

    4 weeks ago

    Lagos, Nigeria The Impeccable Skills Company Full time

    Responsibilities:Event Planning and Execution Lead the end-to-end planning and execution of investment summits and forums, ensuring all logistical aspects are meticulously coordinated.Collaborate with cross-functional teams to design and implement event strategies aligned with government objectives and industry trends. Post-Event Evaluation Conduct...

  • Creative Graphic Designer

    2 weeks ago

    Lagos, Lagos, Nigeria LIMEHOUSEBARS Full time

    About LimehousebarsLimehousebars is a mobile cocktail bar that provides cocktails for all events, from weddings and corporate parties to festivals.About the roleAs a Creative Designer at Limehousebars, you will play a pivotal role in shaping and enhancing our brand identity. We are seeking a talented and imaginative individual who can bring our brand to life...

  • Bartender/Mixologist

    2 weeks ago

    Ikoyi, Lagos, Nigeria LIMEHOUSEBARS Full time

    About LimehousebarsLimehousebars is a mobile cocktail bar that provides cocktails for all events, from weddings and corporate parties to festivals.About the role:Limehousebars is seeking a skilled and enthusiastic Bartender/Mixologist to join our team full-time. The ideal candidate will be responsible for making cocktails for deliveries as well as at events....

  • Bartender/Mixologist

    4 weeks ago

    Ikoyi, Lagos, Nigeria LIMEHOUSEBARS Full time

    About LimehousebarsLimehousebars is a mobile cocktail bar that provides cocktails for all events, from weddings and corporate parties to festivals.About the role:Limehousebars is seeking a skilled and enthusiastic Bartender/Mixologist to join our team full-time. The ideal candidate will be responsible for making cocktails for deliveries as well as at events....

  • Senior Trade Promotion Officer

    4 weeks ago

    Lagos, Nigeria Lagos Chamber of Commerce and Industry Full time

     Summary Objective: The prospective employee is expected to be a business development specialist with Project/events management skills to continually grow the Client base of the Lagos International Trade Fair and other specialized exhibitions by canvassing for the local and international exhibitors, partners, attract visitors to the fairs and maintain an...

  • Senior Trade Promotion Officer

    2 weeks ago

    Lagos, Lagos, Nigeria Lagos Chamber of Commerce and Industry Full time

    Summary Objective: The prospective employee is expected to be a business development specialist with Project/events management skills to continually grow the Client base of the Lagos International Trade Fair and other specialized exhibitions by canvassing for the local and international exhibitors, partners, attract visitors to the fairs and maintain an...

  • Executive Assistant

    4 weeks ago

    Lagos, Nigeria Canonical Full time

    ResponsibilitiesSupport operations for one or more departments in the companyCoordinate monthly reports and schedule meetings and interviewsOrganise and run international company events including logisticsManage quarterly and annual executive meetingsCollaborate across teams on activities and initiativesManage suppliers and stakeholdersWhat we are looking...

  • Communication Manager

    4 weeks ago

    Lagos, Nigeria Icare family vision center Full time

    Responsibilities: Content Creation: Develop compelling content for social media platforms (Instagram, LinkedIn) that aligns with the organization's values and objectives.Create visually appealing graphics, videos, and written content to share stories, resources, and updates.Collaborate with the marketing team to ensure consistency in messaging and...

  • Communication Manager

    4 weeks ago

    Lagos, Nigeria Icare family vision center Full time

    Responsibilities: Content Creation: Develop compelling content for social media platforms (Instagram, LinkedIn) that aligns with the organization's values and objectives.Create visually appealing graphics, videos, and written content to share stories, resources, and updates.Collaborate with the marketing team to ensure consistency in messaging and...

  • Creative Graphic Designer

    4 weeks ago

    Lagos, Nigeria LIMEHOUSEBARS Full time

    About LimehousebarsLimehousebars is a mobile cocktail bar that provides cocktails for all events, from weddings and corporate parties to festivals.About the roleAs a Creative Designer at Limehousebars, you will play a pivotal role in shaping and enhancing our brand identity. We are seeking a talented and imaginative individual who can bring our brand to life...

  • Creative Graphic Designer

    4 weeks ago

    Lagos, Nigeria LIMEHOUSEBARS Full time

    About LimehousebarsLimehousebars is a mobile cocktail bar that provides cocktails for all events, from weddings and corporate parties to festivals.About the roleAs a Creative Designer at Limehousebars, you will play a pivotal role in shaping and enhancing our brand identity. We are seeking a talented and imaginative individual who can bring our brand to life...

  • Community Manager

    2 weeks ago

    Lagos, Nigeria Pruvia Integrated Limited Full time

    Location: Ikeja Lagos Job Type: Full Time Company: Real Estate Job brief We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop...

  • Sales Executives

    4 weeks ago

    Lagos, Nigeria Leadvent Group Full time

    Responsibilities: You will work closely with senior decision makers from the world's largest and most innovative institutions, matching their requirements with our uniquely tailored events.You will be selling our strategic conferences to leading practitioners across the world, specializing in energy, automotive.   You will work closely with...

  • Sales Representative

    2 weeks ago

    Lagos, Nigeria Lagos Chamber Of Commerce and Industry Full time

    JOB OPENING FOR SALES REPRESENTATIVES (CONTRACT) We are sourcing for professional Sales Representatives for immediate employment. Location: Victoria Island. Job Description: To attract exhibitors for the Lagos International Trade Fair and other exhibitors To drive sales through social media marketing and other marketing platforms of space ...

  • Business Reporter

    4 weeks ago

    Lagos, Nigeria Realhouse Communications Ltd Full time

    Responsibilities: Collect, verify and analyze thoroughly newsworthy informationAssemble findings into a well designed storyWrite and deliver news stories with the reader’s perspective in mindReceive assignments or investigate news leads/tipsAbide by journalism’s ethics and codesContact, interview and research sourcesMaintain notes and audio...

  • Marketing Executive

    4 weeks ago

    Lagos, Nigeria Royal Master's School Trust Full time

    Responsibilities: Develop and Implement Marketing Strategies: Collaborate with the marketing team to create and execute comprehensive marketing plans.Identify target audiences and tailor marketing campaigns accordingly.Conduct market research to stay updated on industry trends and competition. Digital Marketing and Social Media Management: Manage the...

  • Growth Associate

    1 week ago

    Lagos, Nigeria CloudPlexo Full time

    Role Overview:We are seeking a proactive, creative thinking and detail-oriented Growth Associate to join our marketing team.You’ll collaborate closely with the Chief Marketing Officer to execute marketing campaigns, analyse data, and contribute to our overall brand success.ResponsibilitiesCampaign Execution:Assist in planning, executing, and monitoring...

  • Junior Communications Officer

    2 weeks ago

    Lagos, Lagos, Nigeria The People Practice Full time

    Our client in the healthcare industry is looking to hire a Junior Communications Officer who will be responsible for supporting the development and execution of the communication and PR strategy of the organization. This role involves implementing a diverse range of business and marketing communications, managing social media inquiries, developing and...