Key Account Officer

4 weeks ago


Ikeja, Nigeria Ibis Full time

DUTIES AND RESPONSIBILITIES:

  • Assist the sales manager at all times
  • Brief customers and guests about the hotel’s facilities and its overall business
  • Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
  • Coordinate all group, transient, and catering/banquet sales activities to maximize revenue for the hotel
  • Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required
  • proactive and adapt with business intelligence
  • Develops new plans and programs and determine the effectiveness of current plans and programs
  • Actively participates in sales presentations, property tours and customer meetings
  • Effectively communicates with other departments

SKILLS/ QUALIFICATIONS

  • HND/Bachelor’s degree in Hotel Management, Business Management, Economics, Finance or in any related field
  • Minimum of 2 years Sales  experience in hospitality Industry
  • Relevant trainings or Certifications in related field of Sales and Marketing
  • A strong understanding of overall hotel business, its facilities and policies
  • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
  • Must have strong decision making skills
  • Excellent oral and written communication, negotiation and manipulative abilities
  • Ability to work effectively in a team environment and take initiative
  • Computer skills word, excel and PowerPoint, etc.

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