Key Account Officer
4 weeks ago
DUTIES AND RESPONSIBILITIES:
- Assist the sales manager at all times
- Brief customers and guests about the hotel's facilities and its overall business
- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
- Coordinate all group, transient, and catering/banquet sales activities to maximize revenue for the hotel
- Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required
- proactive and adapt with business intelligence
- Develops new plans and programs and determine the effectiveness of current plans and programs
- Actively participates in sales presentations, property tours and customer meetings
- Effectively communicates with other departments
SKILLS/ QUALIFICATIONS
- HND/Bachelor's degree in Hotel Management, Business Management, Economics, Finance or in any related field
- Minimum of 2 years Sales experience in hospitality Industry
- Relevant trainings or Certifications in related field of Sales and Marketing
- A strong understanding of overall hotel business, its facilities and policies
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
- Must have strong decision making skills
- Excellent oral and written communication, negotiation and manipulative abilities
- Ability to work effectively in a team environment and take initiative
- Computer skills word, excel and PowerPoint, etc.
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