Front Desk Officer

4 weeks ago


Lagos, Nigeria Blu Atlantic Hotel Full time

ABOUT THE COMPANY

Blu Atlantic Hotel Lekki, Lagos, is located behind the famous Filmhouse Imax cinema, which has the largest screen in West Africa. From the hotel, guests can enjoy spectacular views of the up-and-coming Lekki Peninsula. The Lekki Peninsula is one of the fastest growing urban centres in the world, and a major financial center in Africa, The affluent mega-city is Africa's financial center, making it a top destination for both business and leisure travelers, with attractions and sites to suit every interest.

JOB SUMMARY

RequirementsCandidates should possess OND / B.Sc Degrees with 1 - 5 years relevant work experience.

RESPONSIBILITIES

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacyMaintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.Attend to other duties as requested by Management and Supervisors.

REQUIRED SKILLS

Office administration, management, Office reception, Documentation and record keeping

REQUIRED EDUCATION

Bachelor's degree


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