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Job Objectives
- Ensures that verification requests are verified and sent/uploaded back to the client within Turn-Around-Time TAT
- Customer Address Verification Field Agents
- Check all clients’ portals regularly to download all the received addresses promptly.
- Sort the structured addresses from the volume of addresses received from the clients.
- Assign all structured addresses to the field agents promptly.
- Contact the field agents to ensure they verify all assigned addresses within the agreed TAT periods.
- Return all verified/approved addresses and all incomplete addresses back to the clients.
- Investigate and resolve any discrepancies or errors in address information.
- Understand the use of all clients’ web portals and the AMP.
- Provide assistance to customers regarding address-related inquiries or issues.
- Stay updated on company policies and procedures related to address verification.
- Maintain confidentiality and security of clients’ information at all times.
- Partake in physical address verification exercises once in a while.
- Document all verification activities accurately and promptly.
- Prepare the weekly agent report, monthly invoices and other CAV reports.
