Service Fulfillment

1 month ago


Lagos, Nigeria ipNX Nigeria Limited Full time

ABOUT THE COMPANY

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals. As a pioneer and a leading Fibre-To-The-Home (FTTH) operator in Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency). We also proffer complementary IT solutions, with a view of covering key commercial and suburban regions. Vision

JOB SUMMARY

Educational Qualifications & Functional Skills Academic: Bachelor's in Computer Engineering, Electrical Engineering, or related degree Professional: CCNA, CCNP Customer-centric and stakeholder management LAN/WAN network design and implementation Analytical problem-solving skills International collaboration skills In-depth knowledge of network devices, installation, and configuration Hands-on experience with protocols, routing, and network security Familiarity with wireless point-to-point and point-to-multipoint technologies Strong organizational and communication skillsOther Requirements: Minimum 3 years in the telecommunications industry Technical savvy, adaptability, innovation, and result orientation Ability to operate with minimal supervision and as part of a team Network automation awarenes

RESPONSIBILITIES

Purpose of the Job (Brief) To improve SLAs with customers by reducing MTTR, ensuring enhanced service delivery.Expected Key Results (Detailed KPIs) Restore service failures within stipulated MTTR Implement and integrate new projects Provide prompt communication and feedback via OTRS Application Identify, plan, and execute preventive maintenance on the network Support sales department in preparing bid documents and technical documentation for presentations Ensure timely completion of assigned projects with adherence to implementation plans Manage pre-installation procedures, installation, integration, and maintenance of microwave radio links Ensure official acceptance of completed jobs by customers, closure of tickets, and proper inventory management

REQUIRED SKILLS

Risk analysis, Technical support, Software architecture, System administration, Service Level Agreement (SLA), Cisco certified network associate (CCNA)

REQUIRED EDUCATION

Bachelor's degree



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