Customer Service Officer
7 days ago
Respond promptly and courteously to customer inquiries through various channels (phone, email, chat, etc.).
Provide accurate and helpful information to address customer questions, concerns, and complaints.
Assist customers in navigating products or services, resolving issues, and ensuring a positive customer experience.
Process customer orders, ensuring accuracy and timely fulfillment.
Track and monitor order status, updating customers on delivery schedules and any potential delays.
Identify and escalate complex or unresolved issues to appropriate departments for timely resolution.
Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved.
Maintain a comprehensive understanding of the company's products or services to effectively address customer inquiries and provide appropriate recommendations.
Actively seek and gather customer feedback to identify areas for improvement and relay this information to relevant teams within the organization.
Build and maintain strong customer relationships, striving to enhance customer loyalty and retention.
Utilize effective communication skills to establish rapport and demonstrate empathy in customer interactions.
Adhere to company policies, guidelines, and service standards to ensure consistent and high-quality customer service.
Accurately record customer interactions and transactions in the company's database or customer relationship management (CRM) system.
Monitor and achieve key performance indicators (KPIs) related to customer service, such as response time, customer satisfaction scores, and first-call resolution rates.
Stay updated on industry trends and best practices in customer service to continuously enhance skills and knowledge.
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Customer Service Officer
Found in: beBee S NG - 2 weeks ago
Lagos, Nigeria Fastest Cakes Limited Full timeABOUT THE COMPANYFastest Cakes is a registered brand in Nigeria that focuses on delivering awesome and affordable cakes very fast. The company is deeply committed to ensuring that ordering and getting cakes for occasions is seamless and fun. The core team has some serious experience and has successfully produced and delivered over 17,000 cakes unscathed in...
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Customer Service Officer
Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria Vesti Technologies Full timeVesti is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing support to ensure our customers' needs are met promptly and effectively.Key Responsibilities:Respond promptly to...
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Customer Service Officer
Found in: beBee S NG - 2 weeks ago
Lagos, Nigeria Vesti Technologies Full timeVesti is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing support to ensure our customers' needs are met promptly and effectively.Key Responsibilities:Respond promptly to...
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Customer Service Officer
Found in: beBee jobs NG - 7 days ago
Lagos, Lagos, Nigeria Flour Mill of Nigeria Plc Full timeABOUT THE COMPANYFlour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and...
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Customer Service Officer
Found in: beBee jobs NG - 7 days ago
Lagos, Lagos, Nigeria Leadway Assurance Company Limited Full timeABOUT THE COMPANYLeadway Assurance is a leading insurance company and non banking financial solutions provider in Nigeria leveraging on our strategic capabilities in other selected markets.Our policies are tailored towards our customers business needs.JOB SUMMARYJob DescriptionHe/She should provide advice to and recommend our financial products and...
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Customer Service Agent
Found in: beBee S NG - 4 weeks ago
Lagos, Nigeria LifeBank Full timeJOB SUMMARYRequirementsEducational Qualification:B.Sc or HND in Marketing, Mass communication any related disciplineExperience:2+ years in a customer service or similar role.Skills and Abilities:Learning and growth mindsetGood stress and time management skillsHigh empathyKnowledge of customer service best practices and principlesExcellent data entry and...
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Customer Service
Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria Candid Solutions Full timeABOUT THE COMPANYThe Candid Solutions is an organisation registered in Lagos, Nigeria that provides businesses and management with consulting and advisory services. Our expertise lies in aiding organisations to identify new possibilities for expansion, resolve complex issues, and enhance their overall value.JOB SUMMARYRequirementsBachelor's Degree in any...
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Restaurant Customer Service Officer
Found in: beBee S NG - 4 weeks ago
Lagos, Nigeria WorQulture Full timeResponsibilities: Direct requests and unresolved issues to the designated resource and ensure requests are fulfilled.Attract potential customers by answering product and service questions, suggesting information about other products and services.Record details of customer interactions and give reports to the Restaurant Manager Daily.Devise and implement...
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Customer Service Officer
Found in: beBee S NG - 2 weeks ago
Lagos, Nigeria Flour Mill of Nigeria Plc Full timeABOUT THE COMPANYFlour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and...
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Front Desk
Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria Periwinkle Residences Full timeAbout the Role:In this dynamic role, you will be the ambassador of Periwinkle Residences, creating a welcoming and professional environment for clients, potential clients, and visitors.You will be responsible for a variety of tasks, ensuring the smooth operation of the front desk and providing exceptional customer service that reflects our commitment to...
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Customer service representative
Found in: beBee S NG - 4 weeks ago
Lagos, Nigeria ABILAT CONCEPT LIMITED Full timeResponsibilities: Answering questions about a company’s products or services: Answering both general/specific customer questions about the company’s products/services is a key responsibility of many service agents. In fact, knowledgeable employees are one of the most important aspects of a good customer service experience. Knowing the ins and outs of...
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Customer Service Attendant
Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria E-direct.ng Essential Nigeria Limited Full timeResponsibilities: Respond to customer inquiries, requests, and complaints promptly and professionally.Provide product information, pricing, and availability to customers.Assist customers with order placement, modifications, and cancellations.Resolve customer issues and concerns in a timely and satisfactory manner.Process returns, exchanges, and refunds...
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Customer Service Attendant
Found in: beBee S NG - 2 weeks ago
Lagos, Nigeria E-direct.ng Essential Nigeria Limited Full timeResponsibilities: Respond to customer inquiries, requests, and complaints promptly and professionally.Provide product information, pricing, and availability to customers.Assist customers with order placement, modifications, and cancellations.Resolve customer issues and concerns in a timely and satisfactory manner.Process returns, exchanges, and refunds...
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Customer Service Attendant
Found in: beBee jobs NG - 7 days ago
Lagos, Lagos, Nigeria E-direct Essential Nigeria Limited Full timeResponsibilities:Respond to customer inquiries, requests, and complaints promptly and professionally.Provide product information, pricing, and availability to customers.Assist customers with order placement, modifications, and cancellations.Resolve customer issues and concerns in a timely and satisfactory manner.Process returns, exchanges, and refunds...
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Customer Service Agents
Found in: beBee S NG - 2 weeks ago
, Lagos, Nigeria Jibs-Ray Nigeria Limited Full timeJob DetailsEducate customers on the benefits of the product and Services offerings and assist them in selecting the most suitable products/services based on their needs.Drive sales of mobile money MoMo services by explaining the convenience and security of digital transactions and assisting customers in setting up accounts.Assist clients with enrollment and...
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Customer Service Agents
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria Jibs-Ray Nigeria Limited Full timeJob DetailsEducate customers on the benefits of the product and Services offerings and assist them in selecting the most suitable products/services based on their needs.Drive sales of mobile money MoMo services by explaining the convenience and security of digital transactions and assisting customers in setting up accounts.Assist clients with enrollment and...
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Customer Service Specialist
Found in: beBee S NG - 6 days ago
Lagos, Nigeria Brainshare Technologies Full timeJOB SUMMARYDemand on the Job Minimum of 2 years of experience in customer services within the telecommunication industry. Excellent communication skills and ability to maintain a positive and professional attitude. Strong problem-solving and decision-making abilities. Empathetic and patient mindset to handle customer complaints and provide effective...
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Customer Service Specialist
Found in: beBee jobs NG - 6 days ago
Lagos, Lagos, Nigeria Brainshare Technologies Full timeJOB SUMMARYDemand on the Job Minimum of 2 years of experience in customer services within the telecommunication industry. Excellent communication skills and ability to maintain a positive and professional attitude. Strong problem-solving and decision-making abilities. Empathetic and patient mindset to handle customer complaints and provide effective...
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Customer Service Representative
Found in: beBee S NG - 4 weeks ago
Lagos, Nigeria Dunn & Braxton Full timeJob Summary:As the Customer service Representative, you will be responsible for helping and guiding customers, whether it is on the sales floor, in the fitting rooms or at the cash registers.You will be responsible for handling incoming goods and making sure the surroundings look attractive.You must also ensure you always be fully informed about all...
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Customer Service Representatives
Found in: beBee S NG - 7 days ago
Lagos, Nigeria Skyscend Full timeRESPONSIBILITIES ;Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms,...