Contact Center Agent

Job DescriptionMwanga is seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring that our call center agents provide exceptional customer service and meet our quality standards.Key Responsibilities:Execute all aspects of quality assurance, including call monitoring, evaluation,...

Job Description • Execute all aspects of quality assurance including call monitoring, evaluation and calibration scoring. • Prepares and analyzes internal and external quality reports for management staff review. • Implement the use of coaching, training and development to contact center agents • Implement the use of quality monitoring data...

Job Title: Quality Assurance AnalystAt Mwanga, we are seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring the highest level of customer service in our call center.Key Responsibilities:Execute all aspects of quality assurance, including call monitoring, evaluation, and...

Mwanga seeks a Quality Assurance Specialist to execute all aspects of quality assurance including call monitoring, evaluation, and calibration scoring. Key responsibilities include preparing and analyzing internal and external quality reports for management review, implementing coaching, training, and development to contact center agents, and executing call...

Job Title: Telesales AgentsWe are seeking a skilled Telesales Agent to join our team at Sigloservices. As a Telesales Agent, you will be responsible for soliciting sales and donations over the telephone.Key Responsibilities:Contact potential customers to discuss sales and donation opportunitiesRead from a prescribed script to effectively communicate with...

Specific ResponsibilitiesKeep the front desk tidy and presentable with all necessary material pens, forms, paper etc.Register arriving guests and assign rooms.Provide customer services and handle administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns.Promptly answering telephone calls...

We are looking for a well-spoken telesales representative to be resonsible for soliciting sales and donations over the telephone. The telesales representative's responsibilities include contacting potential customers, reading from a prescribed script, focusing on cutomer needs to close sales, and documenting customer information, purchases, and reactions. A...

Lead a global/region MU D&S Strategy, deploying local process and standards to improve Cost and Service Level. Establish a 20-month NS forecast in line with the business plan. Derive a rolling 6-month IMS forecast through collaboration with distributors, CCMs & commercial stakeholders. Monitor new product launches' volume planning and...

Your TasksLead and steer the development and implementation of an aligned global/region MU D&S Strategy. Deployment & improvement of local process and standards to improve Cost and Service Level in the region.Establish an NS Forecast with a rolling 20-month NS forecast in line with the business plan.Establish an IMS forecast & perform a Demand review in...

Job RequirementsCustomer Experience Leadership:Lead and oversee the entire customer service function across multiple centers, ensuring seamless service delivery and high levels of customer satisfaction.Strategize, develop, and implement long-term customer service policies, regularly update the Customer Experience Manual.Monitor, analyze, and drive customer...

Job RequirementsCustomer Experience Leadership:Lead and oversee the entire customer service function across multiple centers, ensuring seamless service delivery and high levels of customer satisfaction.Strategize, develop, and implement long-term customer service policies, regularly update the Customer Experience Manual.Monitor, analyze, and drive customer...

Lead entire customer service function across multiple centers, ensuring seamless service delivery and high levels of customer satisfaction. **Key Responsibilities:**Strategize, develop, and implement long-term customer service policies, updating the Customer Experience Manual.Monitor, analyze, and drive customer inquiry conversion rates across centers.Serve...

Job Title: Head of SalesJob Summary:We are seeking a highly experienced and results-driven Head of Sales to lead our sales efforts and drive revenue growth. The successful candidate will be responsible for developing and executing sales strategies to increase user acquisition and revenue growth.Key Responsibilities:Develop and execute sales strategies to...

Job Title: Business Development ManagerLocation: Lagos, NigeriaJob Type: Full-TimeReports To: Mortgage DirectorJob Summary:As a Business Development Manager at MG & Choice Properties, you will drive growth by identifying and acquiring prospective customers interested in purchasing foreign properties. This role involves managing the entire customer...

Job Title: Business Development Manager Location: Lagos, Nigeria Job Type: Full-Time Reports To: Mortgage Director Job Summary: As a Business Development Manager for Foreign Property Mortgage Financing Brokerage unit, you are responsible for driving growth by identifying and acquiring prospective customers interested in purchasing foreign properties. This...

Job OverviewThe Health Informatics Associate will support the implementation of the ACE 4 Health informatics HI activities and database management at the central level and assigned health facilities.S/he will work behind the scenes to ensure patient information is accurately recorded into electronic medical records EMRs and other systems and provide system...

Job OverviewThe Health Informatics Associate will support the implementation of the ACE 4 Health informatics HI activities and database management at the central level and assigned health facilities.S/he will work behind the scenes to ensure patient information is accurately recorded into electronic medical records EMRs and other systems and provide system...

Job Title: Business Development ManagerLocation: Lagos, NigeriaJob Type: Full-TimeReports To: Mortgage DirectorJob Summary:As a Business Development Manager for Foreign Property Mortgage Financing Brokerage unit, you will be responsible for driving growth by identifying and acquiring prospective customers interested in purchasing foreign properties. This...