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Hotel Front Office Agent

2 months ago

Lagos, Nigeria OptiHuman Consulting Limited Full time

Specific Responsibilities

  • Keep the front desk tidy and presentable with all necessary material pens, forms, paper etc.
  • Register arriving guests and assign rooms.
  • Provide customer services and handle administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns.
  • Promptly answering telephone calls using a positive attitude, giving out clear information and using good communication skills.
  • Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition.
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Monitor office supplies and place orders when necessary.
  • Maintain an inventory of vacancies, reservations and room assignments.
  • Provide basic data entry and transactions handling services for the Front Office within a property.
  • Process guest departures, calculate charges and receive payments.
  • Balance cash and complete balance sheets, cash reports and related forms,
  • Follow established procedures and policies when completing tasks.
  • Receive, sorts and distribute incoming mails
  • Observe and report security issues to management immediately.
  • Ensuring all guests' information is accurate and up to date.
  • Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity and Stewardship.
  • Demonstrate a customer service attitude with internal/external contacts.
  • Produce statistics and reports on company’s data as standard format.

Requirements

  • 3+Years experience as Hotel Front Desk Officer.
  • The Ideal candidate should hold a Bachelor's Degree in any related discipline.
  • Advanced communication, organizational, interpersonal and customer service skills.
  • Must be able to work as a team as well as an individual.
  • Proven experience as front desk representative, agent or relevant position.
  • Exceptional communication skills both written and oral.
  • Highly organized, results oriented with the ability to be flexible and work well under pressure.
  • Professional attitude and appearance
  • Working knowledge of Word, Excel and other computer related programs.