Customer Success Officer

1 month ago


Lagos, Nigeria Mac Center Full time

Responsibilities

  • Build and maintain strong relationships with customers, ensuring a positive experience throughout the sales and repair process.
  • Address customer inquiries, concerns, and issues promptly and professionally.
  • Proactively engage with customers to understand their needs and preferences.
  • Assist customers in selecting the rightproducts based on their requirements.
  • Provide information about product features, specifications, and pricing.
  • Coordinate and schedulerepair services, ensuring efficient and timely completion.
  • Keep customers informed about the repair process, estimated timelines, and any potential delays.
  • Act as a liaison between customers and the repair team to ensure smooth communication.
  • Conduct follow-up with customers post-repair to ensure satisfaction and address any post-service concerns.
  • Implement and manage customer feedback mechanisms to gather insights on customer satisfaction.
  • Identify opportunities for upselling or cross-selling additional products or services.

Requirements

  • Proven experience in customer service, preferably in the technology or mobile device industry.
  • Strong communication and interpersonal skills.
  • Knowledge of iPhone products and features.
  • Ability to handle challenging customer situations with empathy and professionalism.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Familiarity with CRM software and tools.
  • Sales experience is a plus.


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