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Parts and Service Sales Manager
3 months ago
ABOUT THE COMPANY
ALFRED & VICTORIA ASSOCIATES is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are; Consulting Human Resources Consulting, Project Management Consulting & IT Services Consulting Recruitment Corporate Recruitment, Head hunting Services & Outsourcing Recruitment Services Training Professional Trainings (Virtual Live Class, Recorded Classes, Classroom and Private Classes)
JOB SUMMARY
Key Performance AreaFinancial: Sales revenue monitoring:Internal Process:Rate of repeat purchaseSales executive report managementCustomer:Percentage (%) new customer retention rateLead generation and conversion RateLearning & Growth:Competency DevelopmentSupervising and MentoringKnowledge SharingIdentifying training needs of technicians.Education/ Professional Qualification:HND / BSc. Business, Mgt. & Social Science coursesMSc. / MBA. in a related field of studyRelevant professional qualifications would be an added advantage.Experience:Minimum of 10 years’ experience performing similar responsibilitiesExtensive experience in progressing through a sales careerKey Skills & Competencies RequirementsFunctional/ Technical:Understanding of sales and customer management processes.Ability to make accurate forecasts and meet sales targetsKnowledge of sales management systemKnowledge of industry best practices and proceduresKnowledge of product pricing and administration.Behavioural:Ability to forecast with precisionLeadership skillsMotivational skillsProfessionalism & PoiseGood work ethicsExcellent communication & interpersonal skillsAbility to forecast with precisionProficient in sales and marketing techniquesProficient in promotional sales techniquesExcellent product presentation skills.
RESPONSIBILITIES
Develop effective parts processes for both new and existing customers.Collaborate with the GM to create and implement the sales policyMaintenance of effective working relationships with customers, colleagues, Supervisors, and Subordinates - Team Work.Ensure sales objectives are achieved profitably with improved customer satisfaction for business continuityJob ResponsibilitiesManage the complete parts and services sales process to boost the company’s revenue.Analyze demand, prepare sales forecast, and determine the re-order level.Identify prospects for volume sales, such as fleet operators or independent service repair centers.Maintain regular contact with key accounts to build loyalty and ensure long-term revenue. Develop the client portfolio and turnover.Supervise team members to ensure the objectives are met.Determine parts and service sales objectives, targets, and ensure compatibility with dealers’ productivity, and assist all customers.Responsible for Business Development (Dealers, Fleet, Counter Sales)Design and implement sales best practices (KAIZEN, ANZEN)Build an efficient human resource, Initiate relevant training for team members with a minimum of four trainings a year.Collaborate with extended dealerships in and out of Lagos territoriesAnalyze sales figures and propose sales promotion and development measuresMonitor competitors and make suggestions to ManagementCreate, collate, and submit a comprehensive weekly sales reporting system, and monthly sales forecast for GM’s review.
REQUIRED SKILLS
Business to Business (B2B) sales, Business development, Sales strategy, Training delivery, Communication
REQUIRED EDUCATION
Bachelor's degree
