Customer Service Representative II

2 weeks ago


Lagos, Nigeria Fixcenter Service Limited Full time

Job Description

  • As a Customer Service Representative, the candidate will be the first point of contact for our customers, providing timely and effective assistance via phone, email, and chat.
  • Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and offering information about our products and services.

Responsibilities

  • Handle customer inquiries via phone, email, and physically in a professional and courteous manner.
  • Provide accurate information about products and services.
  • Resolve customer issues promptly and efficiently.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with other departments to address and resolve complex issues.
  • Stay up-to-date with product knowledge and company policies.
  • Proactively identify opportunities to improve customer satisfaction.

Requirements

  • Bachelor's Degree / HND.
  • 1 - 3 years of work experiencein a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to multitask and manage time effectively.


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