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Customer Service Representative II
4 months ago
Job Description
- As a Customer Service Representative, the candidate will be the first point of contact for our customers, providing timely and effective assistance via phone, email, and chat.
- Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and offering information about our products and services.
Responsibilities
- Handle customer inquiries via phone, email, and physically in a professional and courteous manner.
- Provide accurate information about products and services.
- Resolve customer issues promptly and efficiently.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other departments to address and resolve complex issues.
- Stay up-to-date with product knowledge and company policies.
- Proactively identify opportunities to improve customer satisfaction.
Requirements
- Bachelor's Degree / HND.
- 1 - 3 years of work experiencein a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
