Customer Service Representative II
2 weeks ago
Job Description
- As a Customer Service Representative, the candidate will be the first point of contact for our customers, providing timely and effective assistance via phone, email, and chat.
- Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and offering information about our products and services.
Responsibilities
- Handle customer inquiries via phone, email, and physically in a professional and courteous manner.
- Provide accurate information about products and services.
- Resolve customer issues promptly and efficiently.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other departments to address and resolve complex issues.
- Stay up-to-date with product knowledge and company policies.
- Proactively identify opportunities to improve customer satisfaction.
Requirements
- Bachelor's Degree / HND.
- 1 - 3 years of work experiencein a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
-
Customer Service Representative
1 month ago
Lagos, Nigeria Maurice Xandra Solutions Limited Full timeABOUT THE COMPANYMaurice Xandra Solutions is a management consulting company that renders quality services in Human Resource, Management and Process improvement. MXS Limited was set up to provide high quality, up to date training, team management and process improvement services for its clients.JOB SUMMARYJob Responsibilities Minimum of Bachelor's degree, B...
-
Customer Service Representative
1 month ago
Lagos, Lagos, Nigeria Maurice Xandra Solutions Limited Full timeABOUT THE COMPANYMaurice Xandra Solutions is a management consulting company that renders quality services in Human Resource, Management and Process improvement. MXS Limited was set up to provide high quality, up to date training, team management and process improvement services for its clients.JOB SUMMARYJob Responsibilities Minimum of Bachelor's degree, B...
-
Customer Service Representative
4 days ago
Lagos, Lagos, Nigeria Bricklane Consulting Full timeResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...
-
Customer Service Representative
5 days ago
Lagos, Nigeria Bricklane Consulting Full timeResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...
-
Customer Service Representative
1 month ago
Lagos, Nigeria Virtual PALyn Full timeResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...
-
Customer Service Representative
2 months ago
Lagos, Lagos, Nigeria FOAK Business Solutions Limited Full timeJob DescriptionThe role holder will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.TasksMaintaining a positive, empathetic, and professional attitude toward...
-
Customer Service Representative
5 days ago
Lagos, Lagos, Nigeria Seven Up Bottling Company Full timeJob SummaryCustomer Service Representative is the front line of support for the company's customers.You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.ResponsibilitiesAnswer customer questions about products or servicesResolve customer problems and complaints in a timely mannerProvide...
-
Customer Service Representative
2 weeks ago
Lagos, Lagos, Nigeria Pruvia Integrated Limited Full timeJob SummaryWe are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience by effectively managing customer interactions...
-
Customer Service Representative
2 weeks ago
Lagos, Nigeria Pruvia Integrated Limited Full timeJob SummaryWe are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience by effectively managing customer interactions...
-
Customer Service Representative Manager
7 days ago
Lagos, Lagos, Nigeria Uncle Stan's Foods Full timeCustomer Service Representative Manager Join our team as a Customer Service Representative Manager and lead a team of customer service representatives who deliver exceptional customer experiences through various channels. Leverage your expertise to handle customer inquiries, resolve issues, and ensure customer satisfaction while upholding company policies...
-
Customer Service Representative
1 month ago
Lagos, Lagos, Nigeria Uncle Stan's Foods Full timeJob descriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, and requests.Keeping...
-
Customer Service Representative
2 weeks ago
Lagos, Lagos, Nigeria Mopheth Group Full timePosition Overview:As a Customer Service Representative at Mopheth, you will be the first point of contact for our customers. Your role is to ensure that every customer has a positive shopping experience by providing excellent service, promoting our products, and maintaining a welcoming store environment. You should have a strong background in retail, with...
-
Customer Service Representative
2 weeks ago
Lagos, Nigeria Mopheth Group Full timePosition Overview:As a Customer Service Representative at Mopheth, you will be the first point of contact for our customers. Your role is to ensure that every customer has a positive shopping experience by providing excellent service, promoting our products, and maintaining a welcoming store environment. You should have a strong background in retail, with...
-
Customer Service Representative
2 months ago
Lagos, Lagos, Nigeria Uncle Stan's Foods Full timeJob Summary:As a Customer Service Representative with one year of experience, you are responsible for providing exceptional customer service to clients through various channels such as phone, and chat.You will leverage your previous experience to handle customer inquiries, resolve issues, and ensure customer satisfaction while adhering to company policies...
-
Customer Service Representative
1 month ago
Lagos, Nigeria Jenniez School of African Interior Design Full timeJob OverviewWe are looking for a friendly and organized Customer Service Representative to join our team.The ideal candidate will be the first point of contact for prospective and current students, providing information about our programs and assisting with inquiries.This role requires excellent communication skills, a customer-oriented approach, and the...
-
Customer Service Representative
1 month ago
Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full timeJob OverviewWe are looking for a friendly and organized Customer Service Representative to join our team.The ideal candidate will be the first point of contact for prospective and current students, providing information about our programs and assisting with inquiries.This role requires excellent communication skills, a customer-oriented approach, and the...
-
Customer Service Representative Manager
3 weeks ago
Lagos, Lagos, Nigeria Uncle Stan's Foods Full timeJob Summary:As a Customer Service Representative Manager, you are responsible for providing leadership to Customer Service Representative who perform exceptional customer service to clients through various channels such as phone, and chat. You will leverage your previous experience to handle customer inquiries, resolve issues, and ensure customer...
-
Customer Service Representative Manager
3 weeks ago
Lagos, Nigeria Uncle Stan's Foods Full timeJob Summary:As a Customer Service Representative Manager, you are responsible for providing leadership to Customer Service Representative who perform exceptional customer service to clients through various channels such as phone, and chat. You will leverage your previous experience to handle customer inquiries, resolve issues, and ensure customer...
-
Customer Service Representative
6 days ago
Lagos, Nigeria Seven Up Bottling Company Full timeJob SummaryCustomer Service Representative is the front line of support for the company's customers.You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.ResponsibilitiesAnswer customer questions about products or servicesResolve customer problems and complaints in a timely...
-
Tele-Sales / Customer Service Representative
1 month ago
Lagos, Nigeria Pruvia Integrated Limited Full timeABOUT THE COMPANY We offer affordable services that help your organization realize her goals. Our team is made up of the best minds in the industry. Our service are customize to give you the best. We believe in customer satisfaction and we do everything to make sure you get the best service experience. We deliver on time and make sure all specification are...