Guest Experience Expert

4 weeks ago

Lagos, Nigeria Marriott International Full time
Job Number 24164132
Job Category Rooms & Guest Services Operations
Location Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos, Lagos, Nigeria VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Experience Expert

    2 weeks ago

    Lagos, Nigeria Marriott International Full time

    Job Number 24172120Job Category Rooms & Guest Services OperationsLocation Sheraton Lagos Hotel, 30 Mobolaji Bank Anthony Way, Lagos, Lagos, Nigeria VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • Guest Experience Expert

    7 days ago

    Lagos, Lagos, Nigeria Marriott International Full time

    Guest Experience Expert role at Sheraton Hotels & Resorts involves delivering exceptional guest experiences, processing operational needs, and addressing guest requests in a fast-paced environment. Job Details Job Number 24172120 Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Position Type Non-Management Key...

  • F&B Service Expert

    1 month ago

    Lagos, Lagos, Nigeria Marriott International, Inc. Full time

    Position SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal....

  • F&B Service Expert

    1 month ago

    Lagos, Nigeria Marriott International, Inc. Full time

    Position SummaryOur jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their...

  • CRM Expert

    1 month ago

    Lagos, Lagos, Nigeria Uridium Technologies Full time

    Job BriefThe CRM Expert will optimise our CRM system and processes to enhance customer satisfaction, loyalty, and overall business performance.This role will involve managing CRM data, implementing best practices, and providing strategic insights to support our sales and marketing efforts.ResponsibilitiesOversee the implementation and maintenance of our CRM...

  • Language Expert

    1 month ago

    Lagos, Lagos, Nigeria Achieving Health Nigeria Initiative AHNi Full time

    Job Title: Language Expert Consultant Company: Nigeria TBHIV Reach Integration & Impact Project **Background** The Nigeria TBHIV Reach Integration & Impact Project aims to scale up the prevention, identification, and treatment of HIV in Anambra state through a coordinated and intensive effort. The project focuses on facility and...

  • AYS Agent

    4 weeks ago

    Lagos, Lagos, Nigeria Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos, Lagos, Nigeria VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • CRM Expert

    1 month ago

    Lagos, Nigeria Uridium Technologies Full time

    Job BriefThe CRM Expert will optimise our CRM system and processes to enhance customer satisfaction, loyalty, and overall business performance.This role will involve managing CRM data, implementing best practices, and providing strategic insights to support our sales and marketing efforts.ResponsibilitiesOversee the implementation and maintenance of our CRM...

  • Language Expert

    4 weeks ago

    Lagos, Lagos, Nigeria Achieving Health Nigeria Initiative AHNi Full time

    BackgroundThe Nigeria TBHIV Reach Integration & Impact Project N-THRIP is designed to ensure a coordinated and intensive effort to scale up the prevention, identification, and treatment of HIV in both general and key populations in Anambra state.The focus will be on facility and community-based approaches to reach epidemic control, and in addition, ensure...

  • Language Expert

    1 month ago

    Lagos, Nigeria Achieving Health Nigeria Initiative AHNi Full time

    BackgroundThe Nigeria TBHIV Reach Integration & Impact Project N-THRIP is designed to ensure a coordinated and intensive effort to scale up the prevention, identification, and treatment of HIV in both general and key populations in Anambra state.The focus will be on facility and community-based approaches to reach epidemic control, and in addition, ensure...

  • Voice Over Expert

    1 month ago

    Lagos, Nigeria Achieving Health Nigeria Initiative AHNi Full time

    BackgroundThe Nigeria TBHIV Reach Integration & Impact Project N-THRIP is designed to ensure a coordinated and intensive effort to scale up the prevention, identification, and treatment of HIV in both general and key populations in Anambra state.The focus will be on facility and community-based approaches to reach epidemic control, and in addition, ensure...

  • Voice Over Expert

    1 month ago

    Lagos, Lagos, Nigeria Achieving Health Nigeria Initiative AHNi Full time

    BackgroundThe Nigeria TBHIV Reach Integration & Impact Project N-THRIP is designed to ensure a coordinated and intensive effort to scale up the prevention, identification, and treatment of HIV in both general and key populations in Anambra state.The focus will be on facility and community-based approaches to reach epidemic control, and in addition, ensure...

  • Digital Expert

    1 month ago

    Lagos, Nigeria Achieving Health Nigeria Initiative AHNi Full time

    BackgroundThe Nigeria TBHIV Reach Integration & Impact Project N-THRIP is designed to ensure a coordinated and intensive effort to scale up the prevention, identification, and treatment of HIV in both general and key populations in Anambra state.The focus will be on facility and community-based approaches to reach epidemic control, and in addition, ensure...

  • Digital Expert

    1 month ago

    Lagos, Lagos, Nigeria Achieving Health Nigeria Initiative AHNi Full time

    BackgroundThe Nigeria TBHIV Reach Integration & Impact Project N-THRIP is designed to ensure a coordinated and intensive effort to scale up the prevention, identification, and treatment of HIV in both general and key populations in Anambra state.The focus will be on facility and community-based approaches to reach epidemic control, and in addition, ensure...

  • Senior Presenter

    1 month ago

    Lagos, Lagos, Nigeria Radio Now FM Full time

    We are looking for an experienced News and Current Affairs Presenter/Producer who will play a key role in reporting high-quality news and current affairs programs to our audience.This role requires someone who can conduct in-depth research, present stories in the most engaging and informative way to our audience, and be well informed on national...

  • Senior Presenter

    1 month ago

    Lagos, Nigeria Radio Now FM Full time

    We are looking for an experienced News and Current Affairs Presenter/Producer who will play a key role in reporting high-quality news and current affairs programs to our audience.This role requires someone who can conduct in-depth research, present stories in the most engaging and informative way to our audience, and be well informed on national...

  • Concierge

    4 weeks ago

    Lagos, Nigeria Bolton White Hotels & Apartments Full time

    Job PurposeTo serve as the guest’s liaison and provide precise, concise and accurate directions. Helps guests with transportation services and assists to carry guest luggage to and from rooms.Main Duties and ResponsibilitiesThe Bell desk is always cleaned.The newspaper stand is properly arranged with the day’s paper.Provide assistance to guests.Deliver...

  • Concierge

    4 weeks ago

    Lagos, Lagos, Nigeria Bolton White Hotels & Apartments Full time

    Job PurposeTo serve as the guest's liaison and provide precise, concise and accurate directions. Helps guests with transportation services and assists to carry guest luggage to and from rooms.Main Duties and ResponsibilitiesThe Bell desk is always cleaned.The newspaper stand is properly arranged with the day's paper.Provide assistance to guests.Deliver...

  • Supervisor-at Your Service- Lagos Marriott Hotel Ikeja

    4 weeks ago

    Lagos, Lagos, Nigeria Marriott International, Inc. Full time

    POSITION SUMMARYAnswer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station....

  • Hotel Housekeeping Manager

    1 month ago

    Lagos, Lagos, Nigeria Maison Fahrenheit Full time

    Job Summary:Maison Fahrenheit Hotel is seeking an experienced and innovative Housekeeping Manager to lead our housekeeping team and ensure that our guests experience the highest level of cleanliness and comfort during their stay.The ideal candidate will not only have strong managerial skills but will also bring fresh ideas to enhance guest satisfaction and...