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Customer Service Representative

1 month ago

Lagos, Nigeria Maurice Xandra Solutions Limited Full time

ABOUT THE COMPANY

Maurice Xandra Solutions is a management consulting company that renders quality services in Human Resource, Management and Process improvement. MXS Limited was set up to provide high quality, up to date training, team management and process improvement services for its clients.

JOB SUMMARY

Job Responsibilities Minimum of Bachelor's degree, B Art or HND in any Art related field. Fluent in spoken and written English. Respond promptly to customer inquiries via different channels. Minimum of 3-5 years' proven experience as a customer service representative. Understand social media management and trends. Good communication and interpersonal skills. Proficient experience in Microsoft Office and basic computer skills. Time management and organizational skills Familiarization with CRM tools and practices.

RESPONSIBILITIES

Summary Our client is seeking an experienced, team and goal-oriented candidate to fill the position of Customer Service Representative. The successful candidate will be responsible for providing exceptional service and support to customers, addressing their inquiries, concerns, and issues in a timely and professional manner to ensure satisfaction and loyalty.

REQUIRED SKILLS

Customer support, CRM systems, Customer relations, Customer service, Communication, Ability to coordinate

REQUIRED EDUCATION

Bachelor's degree