Customer Success Officer

1 month ago


Lagos, Nigeria Termii Full time

Main Duties and Responsibilities

  • The Customer Success Officer will report to the Customer Success Manager with dotted reporting lines to the General Manager.
  • The main duties and responsibilities of the Customer Success Officer shall include

Key Responsibilities

  • Champion the onboarding of new customer accounts; and ensure successful implementation for the lifetime of each account.
  • Ensure platform adoption by providing our customers with necessary insights
  • Collaborate with Sales, Product and Engineering team and support all renewals and expansion opportunities
  • Build relationships and maintain the health of your accounts throughout the customer lifecycle
  • Register customers ID across all channels and ensure to follow up on the registration status before proceeding to testing.
  • Leverage technology, tools, and automation to manage your book of accounts at scale
  • Proactively conduct frequent customer pulse checks to improve our product and service offerings.
  • teams regarding product and service improvements.

Requirements

  • Proven work experience Minimum of 1 year as a Customer Success representative or similar role
  • BSc. in English, or any Social Science field.
  • Excellent communication skills
  • Ability to work under pressure
  • Strong demonstration of emotional intelligence
  • Stakeholder/ People Management Skills.
  • Relevant Certification e.g ITIL is a plus
  • Fluency in French is an added advantage

Benefits and Perks

  • In addition to national and state observed holidays, team members get 20 days paid time off.
  • Paid study leave days of up to 10 days per year
  • Paid sick days of up to 10 days per year
  • Health Insurance Coverage HMO
  • Gym Membership
  • Daily Light refreshments at the office
  • 13th month pay
  • Hybrid Work Structure 3 days remote, 2 days On site
  • Paid parental leave days for new parents i.e Maternity/Paternity leave
  • Celebration benefits Birthday, Wedding, Childbirth
  • Monetary Support in the event of loss of a loved one
  • Learning and Development opportunities


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