User Experience

2 weeks ago


Lagos, Lagos, Nigeria bsl express Full time

User Experience & Engagement Specialist

Location: Lekki Phase I, Lagos

Job type: Full-time


Role Overview

  • We're searching for a User Experience & Engagement Specialist. This position involves deeply understanding our entrepreneurs, ensuring they derive maximum value from our platform, and fostering strong relationships.
  • If you have a passion for creating memorable user experiences and nurturing solid customer relationships, then this opportunity is perfect for you.

Key Responsibilities

  • User Insights: Analyze data to comprehend customer behavior, preferences, and areas for enhancement.
  • Feedback Loop: Interact with users to gather feedback, transforming these insights into actionable improvements.
  • Enhance Onboarding: Continually improve the onboarding process to guarantee entrepreneurs obtain maximum value from day one.
  • User Engagement: Formulate and implement strategies to engage entrepreneurs throughout their journey, encouraging deeper platform integration and feature adoption.
  • Collaboration: Collaborate with the product, marketing, and support teams to exchange insights and propel customer-centric initiatives.

Who you are

  • Bachelor's Degree in Marketing, Business, Sociology, or a relevant field.
  • Demonstrated experience in user engagement, customer success, or similar roles.
  • Proficiency in data analytics tools and CRM systems.
  • Excellent communication skills with a customer-centric approach.
  • Demonstrated proactivity and ability to work autonomously.

What We Offer

  • Competitive salary and benefits.
  • Role in a fast-growing, dynamic environment.
  • Ongoing learning and development opportunities.
  • Opportunity to influence the future of entrepreneur communication in Africa.

Application Deadline

Not Specified.



Method of Application


Interested and qualified candidates should:

Note: Applications will be evaluated and candidates will be shortlisted on a weekly basis. The job posting will be closed once the suitable candidate is identified. We are excited to connect with you.



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