Shift Supervisor

2 weeks ago

Lagos, Lagos, Nigeria Quality Foods Africa Full time

Job Overview

  • The Shift Manager plays a critical role in the smooth operation of the restaurant during their designated shifts.
  • They are responsible for overseeing the team, ensuring efficient workflow, maintaining quality standards, and providing excellent customer service.
  • The Shift Manager reports to the Restaurant Manager and assists in implementing policies and procedures to achieve operational goals.

Responsibilities
Team Leadership:

  • Supervise and direct team members during assigned shifts, including servers, cooks, and support staff.
  • Delegate tasks and responsibilities, ensuring that each team member understands their role and performs effectively.
  • Provide guidance, support, and motivation to staff, fostering a positive and productive work environment.

Operational Management:

  • Ensure that all opening and closing procedures are completed accurately and efficiently.
  • Monitor the flow of operations, addressing any issues or bottlenecks to maintain smooth service.
  • Oversee the handling of cash, credit card transactions, and reconciliation of sales at the end of the shift.

Customer Service:

  • Lead by example in delivering exceptional customer service, greeting guests, taking orders, and addressing any concerns or complaints.
  • Monitor the dining area and ensure that tables are cleared promptly, and guests receive timely service.
  • Resolve customer issues or complaints in a professional and courteous manner, escalating as needed.

Quality Control:

  • Ensure that food is prepared and presented according to established standards and recipes.
  • Conduct quality checks to verify food safety, freshness, and presentation.
  • Monitor inventory levels and communicate any shortages or discrepancies to management.

Training and Development:

  • Train new team members on job duties, procedures, and safety protocols.
  • Provide ongoing coaching and feedback to staff to enhance performance and customer satisfaction.
  • Identify training needs and opportunities for skill development among team members.

Health and Safety Compliance:

  • Ensure compliance with health and safety regulations and sanitation standards.
  • Conduct regular inspections of the restaurant to identify and address any hazards or cleanliness issues.
  • Enforce proper food handling procedures and safety protocols among staff.

Qualifications

  • Previous experience in a supervisory or leadership role in the restaurant industry preferred.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent customer service skills and the ability to interact effectively with guests and staff.
  • Knowledge of restaurant operations, including food preparation, service standards, and safety protocols.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; additional education or training in hospitality or business management is a plus

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