Account Manager

2 weeks ago


Lagos, Lagos, Nigeria Willers Solutions Limited Full time

ABOUT THE COMPANY

Our mission is to deliver tangible business solutions to our clients that is consistent with value maximisation, innovation and integrity, leveraging our pool of competent and inspired personnel.

Our guiding philosophy is predicated on the premise that what most companies and individuals have in common is either the dissatisfaction with their current results or a drive to transit to another level.
Our focus quintessentially is to bridge this gap and create value for our clients as a result of the work we do with them.

JOB SUMMARY

Requirements BA / B.Sc Degree in Business Administration, Sales or a relevant field Minimum of 5 years proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Excellent listening, negotiation and presentation abilities Ability to prioritize and multitask High level of accuracy and attention to detail Ability to have difficult conversations Strong verbal and written communication skills

RESPONSIBILITIES

Duties Developing long-term relationships with a portfolio of clients. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Management and develop client accounts to initiate and maintain favorable relationships with clients. Be the primary point of contact and build long-term relationships with customers. Ensure the timely and successful delivery of solutions according to customer needs and objectives. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Liaise between the customer and internal teams. Build and maintain strong, long-lasting client relationships. Cross-selling and Upselling to increase revenues Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement. Assist with challenging client requests or issue escalations as needed. Daily Proactive Routine Calls for Customer Surveys. Retention and Win-back

REQUIRED SKILLS

Account management, Sales performance tracking and reporting, Sales strategy, Sales management

REQUIRED EDUCATION

Bachelor's degree


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