![Avetium Consult Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Support Officer
2 weeks ago
About the job
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- Responsible for taking or canceling orders, and obtaining details of customer complaints
- Keep records of interactions and transactions of customers; keeping a record of details of customer complaints, inquiries, and comments on the Company's CRM tool
- Process orders, applications, and forms as required
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up with customers and their complaints; ensuring that customer's requests are attended to accordingly
- Assist teams of customer service representatives in dealing with complaints and inquiries.
- Identify tasks critical to keeping customer satisfaction levels in check
- Select, hire, and train new team members
- Network with various departments and groups that are involved in customer support, orders, and processing for optimum job performance and collaboration
- Ensure productivity is maximized and operational cost is minimized
- Encourage and motivate team members for a continuance of quality service delivery
Requirements
- Perform other duties as may be required.
- Must have B.SC
- Must have relevant experience in HMO Industry.
-
Admin / Customer Support Representative (Female)
2 weeks ago
Lagos, Lagos, Nigeria Energy Talent Company Full timeABOUT THE COMPANYAt Energy Talent Company, we provide world-class talent solutions that empower people and companies in Africa's energy sector. Through our talent training program and elite talent program, we train, vet and out-hire the best solar energy professionals.JOB SUMMARYRequirements and Skills A University Degree in any field. Proven experience as...
-
Admin / Customer Support Representative (Female)
4 weeks ago
Lagos, Lagos, Nigeria Energy Talent Company Full timeABOUT THE COMPANYAt Energy Talent Company, we provide world-class talent solutions that empower people and companies in Africa's energy sector. Through our talent training program and elite talent program, we train, vet and out-hire the best solar energy professionals.JOB SUMMARYRequirements and Skills A University Degree in any field. Proven experience as...
-
Customer Support Specialist
2 days ago
Lagos, Lagos, Nigeria Bolt Full timeWe are looking for a talented Customer Support Specialist who will make it easy and effortless for all Bolt users regardless of their country or location. Let's build the future of transportation togetherMain tasks & responsibilities:Represent Bolt in NigeriaSupport Bolt's Ride-hailing users and help them get the most out of our appsSupport our business...
-
Customer Support Associate
2 weeks ago
Lagos, Lagos, Nigeria Afriex Full timeYou will be supporting customers globally. English fluency is required and fluency in an additional language is a plusResponsibilitiesCommunicate with customers via phone, email, social media, and chat.Addressing customers in a professional, respectful, and friendly manner.Proactively reach out to churned users to get insights and feedback.Follow up with...
-
Customer Support Associate
4 weeks ago
Lagos, Lagos, Nigeria Afriex Full timeYou will be supporting customers globally. English fluency is required and fluency in an additional language is a plusResponsibilitiesCommunicate with customers via phone, email, social media, and chat.Addressing customers in a professional, respectful, and friendly manner.Proactively reach out to churned users to get insights and feedback.Follow up with...
-
Customer Support Representative
4 weeks ago
Lagos, Lagos, Nigeria Raenest Full timeRequirementAt least 2 year experience in a Customer Support position with a Fintech or Commercial Bank.
-
Billing Support Officer
2 weeks ago
Lagos, Lagos, Nigeria IpNX Nigeria Limited Full timeJob summaryThe Billing Support Officer deals with customers complaints via telephone and emails.They are required to handle a variety of functions, including end to end resolution of Billing issues.Officers make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.Written in outcome language,...
-
Billing Support Officer
4 weeks ago
Lagos, Lagos, Nigeria IpNX Nigeria Limited Full timeJob summaryThe Billing Support Officer deals with customers complaints via telephone and emails.They are required to handle a variety of functions, including end to end resolution of Billing issues.Officers make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.Written in outcome language,...
-
IT Support Officer
4 weeks ago
Lagos, Lagos, Nigeria Elenasy Full timeAbout the roleAs an IT Support Officer, you will play a key role in providing technical assistance and support to end-users within the organization.Your responsibilities will include responding to IT-related inquiries, troubleshooting problems, and resolving issues to ensure the smooth functioning of our IT systems and infrastructure.You will work closely...
-
Customer Service/Support Officer
2 weeks ago
Lagos, Lagos, Nigeria RapidCheck Diagnostics & Wellness Ltd Full timeHandle the Customer Service/ Customer engagements in the organisationHave a minimum of HND preferably in any Biological Science related discipline.Be willing to work in Lagos, Nigeria.Must be detail and accuracy orientated with very good organisational skillsMust be trustworthy, reliable and have effective communication skills in addition to active listening...
-
IT Support
4 weeks ago
Lagos, Lagos, Nigeria Vendease Full timeJob SummaryVendease is looking to recruit an IT Support Officer who will join the IT Team to ensure seamless and secure operation of our company's IT infrastructure to support and enable our business goals. As a member of the IT team, our objective is to maintain high availability, reliability, and performance of all IT systems and services. We strive to...
-
Customer Service Officer
2 days ago
Lagos, Lagos, Nigeria The People Practice Full timeOur client who is a rapidly growing culinary company is looking to hire a Customer Service Officer who will act as the point of contact to customers and provide information by responding to customers' queries and requests. The ideal candidate will ensure customer's orders are taken appropriately, confirmed, and communicated to the appropriate department...
-
Customer Due Diligence Officer
2 weeks ago
Lagos, Lagos, Nigeria KingMakers Full timeRole Overview:Have you ever thought of joining a hyper growth startup that's redefining its industry? Look no further We are one of the fastest growing companies in our sector, using innovative technology and solving the hardest problems to bring African sports fans an unrivalled digital sports entertainment experience, online, offline, 24/7.As our CDD...
-
Customer Due Diligence Officer
4 weeks ago
Lagos, Lagos, Nigeria KingMakers Full timeRole Overview:Have you ever thought of joining a hyper growth startup that's redefining its industry? Look no further We are one of the fastest growing companies in our sector, using innovative technology and solving the hardest problems to bring African sports fans an unrivalled digital sports entertainment experience, online, offline, 24/7.As our CDD...
-
IT Support Officer
2 weeks ago
Lagos, Lagos, Nigeria GEN128 Limited Full timeJob DescriptionWe are currently looking to recruit an IT Support Intern to work in our office in Ikeja.You will be required to have the theoretical knowledge of IT Hardware & Networks, Windows Operating Systems plus the ability to learn fast + provide support to the IT team.Job ResponsibilitiesInstalling and configuring computer operating systems and...
-
IT Support Officer
2 days ago
Lagos, Lagos, Nigeria GEN128 Business Solutions Full timeABOUT THE COMPANYGen128 Business Solutions exists to provide professional, confidential and highly effective administrative, Lead generation, Marketing & IT Solutions to our clients;Our services are specifically tailored to meet individual client needs and our aim is to free you from time-consuming, low productivity tasks which will result in you focusing on...
-
IT Support Officer
4 weeks ago
Lagos, Lagos, Nigeria GEN128 Limited Full timeJob DescriptionWe are currently looking to recruit an IT Support Intern to work in our office in Ikeja.You will be required to have the theoretical knowledge of IT Hardware & Networks, Windows Operating Systems plus the ability to learn fast + provide support to the IT team.Job ResponsibilitiesInstalling and configuring computer operating systems and...
-
Corporate Customer Care Officer
2 weeks ago
Lagos, Lagos, Nigeria IpNX Nigeria Limited Full timeJob SummaryWe are currently seeking a Corporate Customer Care Officer to Join our Lagos Team.The Corporate Customer Care role will manage /develop client relationships with existing and new clients - by ensuring customers are satisfied through consistent advocacy resulting in profits for the organization.To deliver key service outcomes for ipNX's customers...
-
Corporate Customer Care Officer
4 weeks ago
Lagos, Lagos, Nigeria IpNX Nigeria Limited Full timeJob SummaryWe are currently seeking a Corporate Customer Care Officer to Join our Lagos Team.The Corporate Customer Care role will manage /develop client relationships with existing and new clients - by ensuring customers are satisfied through consistent advocacy resulting in profits for the organization.To deliver key service outcomes for ipNX's customers...
-
IT Support Officer
2 months ago
Lagos, Lagos, Nigeria Filmhouse Cinemas Limited Full timeABOUT THE COMPANYFilmhouse Cinemas Limited is a dynamic film exhibition company. Our expertise are in the areas of; Cinema operation: we Manage sites; Own sites, Consultancy for cinema development: Design; Fit-out; Cinema project management, Film Distribution: Rights Acquisition; Booking into cinemas; content development.JOB SUMMARYQualificationsBachelor's...