Customer Support Officer

2 weeks ago


Lagos, Lagos, Nigeria Avetium Consult Limited Full time

About the job

  • Answer phone calls in a more professional manner and provide information about products and services as required by the callers
  • Responsible for taking or canceling orders, and obtaining details of customer complaints
  • Keep records of interactions and transactions of customers; keeping a record of details of customer complaints, inquiries, and comments on the Company's CRM tool
  • Process orders, applications, and forms as required
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up with customers and their complaints; ensuring that customer's requests are attended to accordingly
  • Assist teams of customer service representatives in dealing with complaints and inquiries.
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Select, hire, and train new team members
  • Network with various departments and groups that are involved in customer support, orders, and processing for optimum job performance and collaboration
  • Ensure productivity is maximized and operational cost is minimized
  • Encourage and motivate team members for a continuance of quality service delivery

Requirements

  • Perform other duties as may be required.
  • Must have B.SC
  • Must have relevant experience in HMO Industry.


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